Retail Industry Digital Plan

The Retail Industry Digital Plan (IDP) is part of the SMEs Go Digital programme, which helps SMEs  enhance their digital readiness. Local retailers can use the Retail IDP as a step-by-step guide on the digital solutions they can adopt at each stage of growth. The refreshed IDP helps SMEs acquire necessary skills, such as digital marketing and change management through the Digital Skills Training roadmap. SMEs can also learn how to take steps to protect themselves against cyberattacks with the Cybersecurity and Data Protection roadmap.

Aligned to the Retail Industry Transformation Map (ITM), the IDP support local retailers and is jointly developed by IMDA and Enterprise Singapore. As the industry progresses with newer and more relevant technologies, the IDP will be updated to support the SMEs Go Digital programme and Singapore's broader digital transformation efforts.

The retail IDP is developed for local SMEs in the following sub-sectors within the retail industry:

• Supermarkets and convenience stores
• Fashion and sporting goods
• Consumer electronics
• Department stores
• Jewellery and timepieces
• Furniture and household products

The Retail IDP comprises digital solutions that SMEs can adopt at different stages of digital maturity such as Omnichannel Retail Management (OCRM)  to streamline operations and drive business growth. Eligible SMEs can receive funding support from a variety of business grants including the Productivity Solutions Grant (PSG) and other grants available on the Business Grants Portal.

IMDA's Chief Technology Officer-as-a-Service provides complimentary digital consultancy and project management services to eligible SMEs. Assess your digital readiness and receive recommendations on digital solutions that best meet your business needs.

Send us your feedback on the IDPs by filling up our feedback form (270.75KB) (best viewed in Microsoft Word) and emailing us at info@imda.gov.sg.