Digitalisation is a key enabler for businesses to improve their competitiveness and productivity, so that they can emerge stronger. It will also help businesses to be more resilient and adapt to new post-COVID norms.
The Digital Resilience Bonus (DRB) aims to uplift the digital capabilities of a broad base of enterprises in the Food Services and Retail sectors, which are more affected by safe distancing requirements in the reopening of the economy.
The DRB is given on top of enhanced digitalisation assistance provided under the SMEs Go Digital programme. Food Services and Retail enterprises that have PayNow Corporate accounts without suffix, e-invoicing, and use pre-defined categories of digital solutions for Business Processes, Digital Presence and Data Mining and Analytics can receive bonus payouts of up to $10,000. Download the DRB e-brochure here (2.55MB).
As we exit from the Circuit Breaker and gradually reopen our economy in phases, safe management efforts are expected to remain in place for a considerable period of time. A new normal is likely to emerge globally, where working from home, interacting virtually, buying online and ordering food delivery will be a new way of working and living.
If your business is in the Food Services or Retail sector, the following digital solutions will help you to adapt and thrive in this new normal:
e-Payment (PayNow Corporate) and e-Invoicing enable your business to carry out cashless and paperless transactions, thus reducing the need for physical interactions between buyers and suppliers and being paid faster.
Accounting and HR/payroll solutions enable your business to be more efficient, support remote working and business continuity.
Digital Ordering for dining in and takeaways enables your patrons to place their own orders and make payments digitally. It sends your patrons’ orders to the kitchen immediately for food preparation, thus improving efficiency and accuracy.
Inventory Management enables automatic synchronisation between your inventory movements and your orders, sales and deliveries, thus avoiding under or over-stocking and eradicating the need for manual stock-taking.
e-Commerce, e-Procurement and Food Delivery Platforms enable your business to have better engagement with your existing customers and allow you to expand your market reach beyond your physical shopfronts.
Data Mining and Analytics enable you to optimise business outcomes (e.g. maximise conversion, optimise product mix, reduce wastage) through analysing consolidated data from multiple sources in an insightful way.
There is no need for you to submit any application form.
Providers of Qualified Solutions will submit your UEN to IMDA if you are using the solutions between 1 June 2020 and 30 June 2021.
IMDA will credit the Bonus into your PayNow Corporate account without suffix according to the categories of digital solutions you use.
You may use the checklist below to assess your enterprise’s eligibility:
1. Does my UEN fall under the Food Services or Retail sectors as at 26 May 2020?
|Sector||Qualified Primary SSIC as at 26 May 2020|
|Food Services||List of Food Services SSIC (499.76KB)|
|Retail||List of Retail SSIC (577.28KB)|
2. Is my UEN incorporated on or before 26 May 2020?
3. Does my UEN have an active PayNow Corporate account?
4. Is my UEN using InvoiceNow?
If your answer is ‘Yes’ to all the above, you can proceed to assess your eligibility for Category 1, 2 or 3 below.
If any of your answers is 'No' in this checklist, you may seek assistance from supporting organisations (refer to FAQ question 7) on how to fulfill the eligibility criteria. You may also approach a Supporting Bank to help you with your PayNow Corporate account and registering your UEN on InvoiceNow.
Category 1 - Business Process Solutions ($2,500 payout)
5. Is my enterprise using all 3 qualified solutions below at least once a month?
If your answer is ‘Yes’, you are eligible for a $2,500 payout, provided your Solution Provider submits your UEN to IMDA, when there is evidence of your usage. You can help to remind your Solution Provider to do so.
Category 2 – Digital Presence ($2,500 payout)
6. Is my enterprise using a qualified solution to enable sales via an Online Shopfront OR via Online Food Delivery at least once a month? OR is my enterprise making purchases on an e-Procurement platform at least once a month?
If your answer is 'Yes', you are eligible for a $2,500 payout, provided your Solution Provider submits your UEN to IMDA, when there is evidence of your usage. You can help to remind your Solution Provider to do so.
Category 3 – Data Mining and Analytics ($5,000 payout)
7. Is my enterprise using a qualified solution for Data Mining and Analytics to obtain insights on how to improve my operations at least once a month?
If your answer is 'Yes', you are eligible for a $5,000 payout, provided your Solution Provider submits your UEN to IMDA, when there is evidence of your usage. You can help to remind your Solution Provider to do so.
Payouts to qualified enterprises started from August 2020.
Processing time will take about 1 month, upon the submission of UENs by Providers of Qualified Solutions to IMDA.
Food Services Sector
|Categories||Solution Types||Solution List|
|Category 1||1.1 Accounting|
1.2 HR/Payroll and
1.3 Digital Ordering for Dine-in/Takeaway
Digital Ordering (133.15KB)
|Category 2||Online Food Delivery (via food delivery platforms or own online shopfront) or e-Procurement||Online Food Delivery (118.55KB)|
|Category 3||Data Mining and Analytics||Data Mining and Analytics (99.26KB)|
Last Updated: 25 March 2021
|Category||Solution Types||Solution List|
|Category 1||1.1 Accounting|
1.2 HR/Payroll and
1.3 Inventory Management
Inventory Management (172.90KB)
|Category 2||e-Commerce||e-Commerce (137.98KB)|
|Category 3||Data Mining and Analytics||Data Mining and Analytics (98.70KB)|
Last Updated: 25 March 2021
If the digital solution you have used or plan to use is not listed above, you may ask your Solution Provider to seek qualification via the SMEs Go Digital programme's pre-approval process at this link.
Receive up to 80% funding for pre-approved technology solutions to improve productivity (until 30 September 2021).
Get supported as a Food Services enterprise in managing your food delivery costs, from 7 April to 30 June 2020. From 13 April to 31 December 2020, receive additional support to equip yourself with the tools and capabilities to optimise online delivery sales and build a strong digital presence.
For Retail enterprises, apply by 31 December 2020 to receive up to 90% funding support through the Singapore E-Commerce Programme to expand your reach in the local market.
Retailers seeking to expand to overseas markets can apply for the Multichannel E-Commerce Platform (MEP) Programme for a one-time support at 70% of eligible programme costs for a year.
Adopt any 2 foundational and easy-to-deploy solutions at no cost for 6 months with a minimum 18-month contract period.
Participate in Business-to-Business (B2B) and Business-to-Consumer (B2C) e-commerce platforms to sell overseas without a need for physical presence there.
Check out these useful resources under the Directory of Digital Solutions which is specially curated to help you use digital solutions to implement safe management measures for safe reopening.
T: +65 6898 1800
Operating Hours: 8.30am to 5.30pm (Mon – Fri)
An SME Centre nearest to you
T: +65 6513 0388
T: +65 6337 8381
T: +65 6508 0147
SME Digital Tech Hub
T: +65 6909 2174
You can log in with your CorpPass to this DRB Portal (DRBP) (for Enterprises) at https://go.gov.sg/drb-enterprise to view the summary of your company’s qualification status and payout details under each DRB category.
For guidance on CorpPass login and explainers to possible enquiries, please refer to :
In response to requests from the industry, Solution Providers seeking to qualify their digital solution for the DRB can now do so via the SMEs Go Digital programme's pre-approval process at this link.
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