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29 May 2019

02:00 PM-05:30 PM

Design Thinking For AI Chatbots

Free

digital design new final iconDESIGN THINKING

immersive mediaIMMERSIVE MEDIA

tech new final iconTECH

Who is this for?

  • Infocomm media organisations based in Singapore
  • User companies interested to learn about real life applications of AI Chatbots in Professional Services
  • Those interested to learn how the basics of human-centric design thinking, principles and process can be applied to developing AI Chatbots.

 

What is this about?

In this workshop, FindXwill provide an introduction of Design Thinking and demonstrate the application of human-centred design methodologies in the conceptualising, prototyping, testing and development of AI Chatbots for the end user in the Professional Services sector.
FindXis an innovation consultancy firm which help companies to digitally transform by approaching their problems with a creative and human-centred approach to improve products and experience.

 

Programme:

2.00PM WHAT IS DESIGN THINKING?

Applying design thinking is not just about applying a process but also understanding the importance of your culture and how that could affect your implementation

2.30PM IMPORTANCE OF ORGANISATIONAL CULTURE AND EMOTIONAL INTELLIGENCE (KEY SUCCESS FACTOR IN IMPLEMENTING DESIGN THINKING)

Applying design thinking is not just about applying a process but also understanding the importance of your culture and how that could affect your implementation.

3PM GROUP PROFILING

Identifying your teams strengths and how you should communicate and apply empathy within your teams.

3.30PM BREAK

3.45PM CHATBOT HACKATHON 

Problem statement: Develop a chatbot prototype to improve business process or enhance customer experience.

5.00PM PITCHING

Teams will pitch their prototypes to one another as a way to round off the day

5.15PM JUDGING

Summarising the key concepts of design thinking and how creative teams can implement design thinking, and what the potential pitfalls are.

5.30PM CLOSE

Close and any further Q&A