Overview

Upon successful completion of this course,candidates will be able to: - Explain the four dimensions of service management and how the four dimensions are used to underpin a balanced focus in value creation - Describe the service value system (SVS) and how the SVS ensures value is cocreated with the business - Understand and implement the ITIL service value chain - Gain the knowledge necessary to prepare and take the ITIL 4 Foundation certificate examination.

Learning Outcome

  • ITIL Foundation Certificate in IT Service Management ITIL 4 Edition

Who should Attend?

  • Business managers, business process owners, or any business person interfacing with IT organizations
  • Individuals new to ITIL, who require a fundamental overview of the ITIL 4 framework and how to apply the service management concepts to create value for customers
  • IT professionals already working with ITIL best practices, and want to advance their knowledge of the new service management practices in ITIL 4
  • Other individuals working in parts of the IT organization, including:
    • IT staff supporting large, complex and hybrid data centers, interested in improving speed, quality and cost of IT services
    • IT vendors, suppliers, and partners
    • IT managers and IT executives
    • Individuals working in other parts of IT (digital, product, development, security)

Eligibility Criteria

  • There are no specific prerequisites for this training.
  • Additional study time outside of the classroom will be required to prepare for the certification exam.

This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information as accurate as of 6 August 2020