This course allows candidates of the previous iteration of ITIL to have a straightforward transition to ITIL 4 in order to achieve the designation of ITIL 4 Managing Professional. This course provides an understanding of the new ITIL 4 Foundation concepts and definitions, including the key differences between the previous iteration of ITIL and ITIL 4. The majority of the focus and time allocated during this course is an overview and understanding of the key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.

Learning Outcome

  • Achieve ITIL 4 Mangaing Professional Transition Certification

Who should Attend?

  • Senior IT leaders and executives
  • Managers, supervisory staff, and team leaders
  • IT professionals who require a deeper understanding of the ITIL 4 publications and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated within a service-based business model
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
  • Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Eligibility Criteria

  • Candidates must currently hold the ITIL Expert designation or have a minimum of 17 Credits with the ITIL credit scheme to qualify for registration with PeopleCert regarding the Managing Professional examination.
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 6 August 2020