Overview

Create, Deliver and Support (CDS) provides candidates with an understanding on how to integrate different value streams and activities to create, deliver and support IT enabled products and services, as well as how to apply relevant practices, methods and tools. The course prepares candidates for the PeopleCert ITIL 4 Specialist Create, Deliver and Support formal examination.
The official course syllabus outlines the following three categories:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support

Learning Outcome

  • Achieve ITIL 4 Specialist: Create, Deliver and Support Certification

Who should Attend?

  • Senior IT leaders and executives
  • Managers, supervisory staff, and team leaders
  • IT professionals who require a deeper understanding of the ITIL 4 publications and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
  • IT professionals working in roles associated within a service-based business model
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
  • Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework

Eligibility Criteria

  • Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 6 August 2020