Overview Course

The 5-day course will acquire students with essential skills and information needed to install, configure, optimize, troubleshoot, repair, upgrade and perform preventive maintenance on PCs, digital devices, and operating systems.

Learning Outcome

  • Hardware Fundamentals
  • Managing System Components
  • Managing Data Storage
  • Supporting Display Devices
  • Installing and Configuring Peripheral Components
  • Customized Client Environments
  • Supporting Printers and Multifunction Devices
  • Networking Technologies
  • Installing and Configuring Networking Capabilities
  • Supporting Mobile Digital Devices
  • Operating System Fundamentals
  • Installing and Configuring Microsoft Windows
  • Optimizing and Maintaining Microsoft Windows
  • Working with Other Operating Systems
  • Networking and Security Fundamentals
  • Security Threats, Vulnerabilities, and Controls
  • Implementing Security Controls
  • Troubleshooting System-Wide Issues
  • Safety and Operational Procedures

Who should Attend?

  • Individuals who require a basic understanding of the computing fundamentals on how it may be used to enhance the quality of IT operational administration and support within an organization
  • Anyone seeking CompTIA A+ certification

Eligibility Criteria

Learners should start this course already having the following skills:
  • Complete tasks in a Microsoft® Windows® environment
  • Be able to search for, browse, and access information on the Internet
  • Have basic knowledge of computing concepts.
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information as accurate as of 14 October 2019