ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.ITIL4 provides a practical and flexible basis to support organisations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operation.


Learning Outcomes

At the end of the course, participants will understand:

  • Key service management concepts
  • How the ITIL guiding principles can help an organisation adopt and adapt service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • Re purpose and key terms of selected ITIL practices with focus on key selected practices

Who should Attend?

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders who wish to update their knowledge

Eligibility Criteria

Candidates must already have achieved ITIL4 Foundation certification to qualify for the examination.

This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 31 March 2020