The ITIL4 Strategist: Direct,Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL4 specifically in the areas that contribute to creating and sustaining an IT organisation steeped in the growth mindset. The course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organisations seeking to innovate and improve IT services delivered to the business.

Learning Outcomes

At the end of the course, participants will understand:

  • The key concepts of Direct, Plan and Improve
  • The scope, principles and methods of what to be directed and planned
  • The role of GRC and how to integrate the principles and methods into the service value system
  • How to use the key principles and methods of continual improvement, organisational change management, communication, measurement and reporting
  • Understand and know how to direct, plan and improve value streams

Who should Attend?

  • ITSM managers, aspiring managers and practitioners developing their ITSM knowledgebased on ITIL4
  • ITSM practitioners of all levels involved in shaping direction and strategy or developing acontinually improving team
  • Individuals who are pursuing the ITIL Managing Professional designation

Eligibility Criteria

Candidates must already have achieved ITIL4 Foundation certification to qualify for the examination.

This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 31 March 2020