OverviewThe ITIL4 Strategist: Direct,Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL4 specifically in the areas that contribute to creating and sustaining an IT organisation steeped in the growth mindset. The course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organisations seeking to innovate and improve IT services delivered to the business. |
Learning OutcomesAt the end of the course, participants will understand:
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Who should Attend?
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Eligibility CriteriaCandidates must already have achieved ITIL4 Foundation certification to qualify for the examination. |
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme. To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page |
Information is accurate as of 31 March 2020