The Data Center Technician course is built to help technical staff better understand the requirement for operational excellence in a data center, while maintaining a customer focused approach. From facility monitoring to customer life cycle, best practices and maintenance to SLA management, the Data Center Technician course is an important link between you and the future of your business.

Learning Outcome

  • Be aware of the current and emerging standards and best practices relevant to the data center technician role
  • Understand the Health & Safety requirements applicable to the data centre work place
  • Fully describe the role that project planning has in the successful operationof the data centre
  • Define best practice in measurement, monitoring and management of environmental reporting systems
  • Recognise the interactions between and policies that should be applied
  • Understand the environmental parameters impacting daily operation and client SLAs - power/air quality/temperature/humidity
  • Apply the concept of risk assessment center installation and change management scenarios
  • Understand a customer’s technical installation requirements (either internal or external in the case of a third party service provider)
  • Explain the fundamentals of life safety systems as they apply to the data center environment
  • Identify the key selection criteria for 3rd party maintenance companies
  • Define the MAC process within a typical data center facility (moves add and changes)
  • Define the methodologies for test and validation of latest technology fibre and copper cabling infrastructure
  • Apply best practice considerations for space planning and system configurations
  • Understand the role of the data center within both a business and a technology context

Who should Attend

  • Data Center Service Manager
  • Data Center Technician
  • Data Center Engineer
  • Senior Data Center Engineer
  • IT Support Engineer
  • Telecommunications Engineer
  • Customer Service Engineer
  • Field Service Engineer
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 13 June 2019