Managing today’s mission critical facility is a complex proposition, from operational planning and deployment through to statutory compliance. It is essential to have a full understanding of how to manage and optimize the interdependent systems and processes that sit within the facility.

Our Critical Operations Professional course, covers the successful operation of a data center, embracing current methodologies, technologies and best practice. Topics addressed and discussed range from management, organization and operations, through to environmental considerations and maintenance.

Learning Outcome

  • Undertake a business needs assessment for a data center. Identify availability requirements and appropriate Tier classification and understand some techniques of demand forecasting
  • Discuss data center finance terms, budgets and financial analysis and reporting requirements
  • Recognize the human factors relating to downtime incidents and the impact of downtime on their business
  • Correctly manage risk, identifying the benefits, methodologies and techniques of comprehensive risk management
  • Identify the impact of electrical and mechanical operations on the critical operations of a data center and safe working practices
  • Differentiate between data center cooling systems, efficient operating parameters, new efficiency metrics, and their operational impacts
  • Identify the operational impacts of moves, adds, changes and the logistical support of these activities
  • Understand the operational impact of a rapidly increasing amount of building and systems data reporting and the dangers of incorrect alarm prioritization and processing
  • Identify the minimum operations requirements of ancillary services such as fire and security systems and the building fabric maintenance, cleaning and estate management and third party maintenance contracts
  • Recognize the basic data center statutory inspections, registers and maintenance records and documentation required

Who should Attend

  • M&E Operational Management
  • Data Centre Manager
  • Business Unit/Client Manager
  • Construction Project Manager
  • Data Centre Architect
  • Data Centre Director
  • Data Centre Operations Engineer
  • Data Centre Operations Manager
  • Data Centre Operator
  • Chief Information Officer
  • Facilities Manager
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page

Information is accurate as of 13 June 2019