Overview

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management life-cycle and specifically in the following key ITIL process, role and function areas:
  • Change management
  • Service asset and configuration management
  • Service validation and testing
  • Release and deployment management
  • Request fulfillment
  • Change evaluation
  • Knowledge management

Learning Outcomes

  • Introduction to release, control and validation (RCV)
  • Change management
  • Service asset and configuration management (SACM)
  • Service validation and testing (SVT)
  • Release and deployment management (RDM)
  • Request fulfillment
  • Change evaluation
  • Knowledge management (KM)
  • Release, control and validation roles and responsibilities
  • Technology and Implementation Considerations

Who should Attend?

  • IT professionals involved in IT service management implementation and improvement programmes
  • Operational staff, managers and team leaders involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation

Eligibility Criteria

  • ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information is accurate as of 6 August 2019