Overview

The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas:
  • Service portfolio management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management

Learning Outcomes

  • Service portfolio management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation considerations

Who should Attend?

  • IT professionals involved in IT service management implementation and improvement programmes
  • Operational staff, managers, team leaders involved in Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management

Eligibility Criteria

  • ITIL® Foundation v3 Certificate (or v3 Foundation Bridge certificate)
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information is accurate as of 13 June 2019