Overview

In this course, participants will engage in the basic fundamental concepts of ITIL®, and identify the phases of the IT Service Management Lifecycle.

Learning Outcome

This 3-day course, students will learn the fundamental concepts of ITIL® 4 and identify the phases of the IT Service Management Lifecycle.

Who should Attend?

Built for
  • IT Manager
  • IT Operations Manager

Eligibility Criteria

  • Other post-secondary (non-tertiary; Vocational) certificates (eg SIM certificates) qualifications
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information as accurate as of 19 Jul 2019