Overview

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.

Learning Outcome

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification
  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Who should Attend?

IT Practitioners including
  • User-interfacing frontline staff
  • IT Consultants
  • IT Service Providers
  • IT Managers who are involved in the developing, designing, managing and delivering IT Services within the organization
This course is endorsed under Critical Infocomm Technology Resource Programme Plus (CITREP+) Programme.
To find out more about CITREP+ Funding, please refer to Programme Support under CITREP+ page


Information is accurate as of 10 June 2019