Autonomous Delivery Reference Architecture


Rising labour costs and insufficient manpower are posing operational efficiency challenges in the goods delivery industry. These challenges could be mitigated by Autonomous Delivery services with Autonomous Mobile Robots (AMR).

We are proposing a technical reference architecture of autonomous delivery of goods for commercial buildings.  The technical reference architecture will be a guide for fit-for-purpose designs of Autonomous Delivery solutions – goods delivery using Autonomous Mobile Robots (AMR). This document hopes to address the engineering challenges arising from the fragmentation of robotics commercial delivery in buildings by establishing a common technical reference for the standardisation and interoperability of key components of an Autonomous Delivery system.

Key focus areas of the reference architecture include:

  • AMR Sensing and Navigation through public places
  • Digital Communications with Infrastructure such as Lifts and Doors
  • Goods Carriage and Security
  • Intelligent Delivery Management
  • Human and AMR Interactions

Who is it for?

Commercial Building Owners and Operators, Logistics Service Providers, Autonomous Delivery technology Providers, Government Agencies and Regulators, Institutes of Higher Learning (IHLs) and Research Institutes (RIs) will find the Technical Reference Architecture relevant.


This will ease deployment and operating costs, and pave the way for broader applications of autonomous delivery in buildings.


1. What is the strategic benefits of having a Reference Architecture?

The technical reference architecture supports the digital transformation of delivery in commercial buildings - from being labour-intensive and productivity-constrained operations into a scalable and dynamic enterprise with the innovative use of robotics, artificial intelligence and digital information technologies. 

Specifically, the system interoperability supported by this reference architecture can lead to cost reduction through component standardisation and the future-proofing of technology investments.

2. How will the architecture be developed?

The architecture will be developed by a working group that comprises key stakeholders, industry leaders, and technical experts interested to contribute to the digital transformation of deliveries in commercial buildings. Members may be representatives from:

  • logistics service providers
  • technology providers
  • equipment manufacturers and associations
  • commercial building owners and operators
  • R&D institutions in robotics, artificial intelligence, and digital information technologies
  • government agencies


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Last updated on: 10 Nov 2020