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Public Consultation on Review of Consumer Protection Measures in Media Market Conduct Code (“MMCC”)

last updated 20 February 2018

Issued Date:24 September 2014

Extension of deadline for compliance with Paragraph 3.2D(b) of Media Market Conduct Code (“MMCC”)

28 April 2017

In response to a request from a pay TV operator for extension of timeline, IMDA has granted an extension of the implementation deadline to 30 May 2017. Pay TV operators are expected to comply with the requirements by the stipulated deadline. 

If there are any queries, please address to: 

Mr Ong Tong San
Cluster Director (Competition & Resilience Development Cluster)
Infocomm Media Development Authority 
Email address: ILO@imda.gov.sg

Supplement to the Closing Note for the Public Consultation on Review of Consumer Protection Measures in Media Market Conduct Code (“MMCC”)

29 April 2016

Following the issuance of the Closing Note for the Public Consultation on Review of Consumer Protection Measures in MMCC, MDA has gazetted the amendments to the MMCC on 29 April 2016. The amendments will come into effect on 30 April 2016, unless otherwise specified in the MMCC or by MDA. Please refer to the link below for the amendments.

As there were further queries from pay TV operators on the application and implementation of the requirements, MDA has consolidated these queries and our responses can be found in the link below for the industry’s reference. MDA has also limited the obligations of the Regulated Persons under Paragraphs 3.2A to 3.2F, 3.5A and 3.5B of the MMCC to individual consumers, as set out in the Information Circular below.

1. MMCC amendments
2. MDA’s responses to pay TV operators’ further queries
3. Information Circular in respect of the application of obligations under Paragraphs 3.2A to 3.2F, 3.5A and 3.5B of the MMCC

Close of Public Consultation on Review of Consumer Protection Measures in Media Market Conduct Code (“MMCC”)

16 March 2016

MDA has issued the Closing Note to the Public Consultation on Review of Consumer Protection Measures in Media Market Conduct Code (“MMCC”)

MDA would like to thank all respondents for their submissions and feedback.

Please refer to the links below for the relevant materials:
1. Closing Note to Public Consultation on Review of Consumer Protection
2. Annex A – List of parties who submitted responses and general profile of focus groups
3. Annex B – Submissions received and focus group findings4. Annex C – Revised draft amendments to Part 3 of the MMCC (This is intended to serve as a guide to the policy changes, and the wordings in the actual amendments to the MMCC may differ.)
Extension of Consultation Process

17 October 2014

In consideration of the requests from industry players for more time to provide feedback to the “Public Consultation on Review of Consumer Protection Measures in Media Market Conduct Code (“MMCC”)”, MDA has extended the consultation until 5 November 2014, 5pm, Singapore time, two weeks after the original deadline of 22 October 2014.

The mode of submission for comments on our proposals remains the same. MDA looks forward to receiving your comments.

24 September 2014

MDA is conducting a public consultation on the proposed revisions to Paragraph 3 of the MMCC (“Regulated Persons’ Duties to End-Consumers”), which contains provisions pertaining to the protection of consumers’ interest.

A copy of the public consultation paper is available here.

MDA hereby invites interested parties to submit written comments on the proposed amendments. A copy of the Proposed Amendments to Part 3 of MMCC is available here.

All views and comments should be submitted in writing to MDA by 5pm, 22 October 2014 and addressed to:
Ms Lee Ee Jia
Director (Policy)
Media Development Authority of Singapore
(Attention: Ms Alicia Chay)
Email: policy_consultations@imda.gov.sg

MDA is also organising focus groups for members of the public who may prefer to share their comments in person. In particular, we would encourage residential consumers who subscribe to pay TV services to participate and share your views with us. Please register your interest, together with your full name, contact number(s) and email address (where available) via email to policy_consultations@imda.gov.sg or contact Ms Helen Tan at 9726 3053 or 9726 3151, latest by 5pm, 3 October 2014 (Friday). Interested participants are encouraged to register early due to capacity limitations.