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Public Consultation on the Telecommunication and Subscription TV Mediation-Adjudication Scheme

last updated 22 March 2018

Issued Date:17 January 2018

21 March 2018 - Responses received at closing of Public Consultation on the Telecommunication and Subscription TV Mediation-Adjudication Scheme

15 February 2018 - In response to requests from the industry, IMDA has extended the deadline for submission of views and comments to this consultation to 12 noon, 21 March 2018.

17 January 2018 - IMDA would like to seek views and comments on the Telecommunication and Subscription TV Mediation-Adjudication Scheme.

22 March 2018

IMDA received 14 responses to the Public Consultation at the closing date, and would like to thank all respondents for their submissions.

IMDA will review all comments received and announce its decision when it is ready.

Responses received at closing date - 21 March 2018
Association of the Telecommunications Industry of Singapore (ATIS)
Cable and Satellite Broadcasting Association of Asia (CASBAA)
Consumer Association of Singapore (CASE)
Annex B
International Institute of Mediators (Singapore) (iiM)
Liberty Wireless Pte Ltd
M1 Limited
MyRepublic Limited
NetLink Trust (NLT)
Singapore Institute of Arbitrators (SIArb)
Singapore Institute of Surveyors and Valuers (SISV)
Singapore Telecommunications Limited
StarHub Ltd
TPG Telecom Pte Ltd
ViewQwest Pte Ltd


15 February 2018

In response to requests from the industry, IMDA has extended the deadline for submission of views and comments to this consultation to 12 noon, 21 March 2018.


17 January 2018

IMDA is conducting a public consultation on the proposed mechanics of the Telecommunication and Subscription TV Mediation-Adjudication Scheme (“the Scheme”).

The aim of the Scheme is to give consumers access to an alternative platform to resolve disputes with their telecommunication and/or media service providers in a fair, affordable, and effective manner, while incentivising faster resolution by the service providers.

A copy of the public consultation paper is available here.

IMDA would like to seek the views and comments from members of the public and the industry on the proposed mechanics of the Scheme. Organisations can refer to page 18 of the consultation paper on the format requirements. Individuals may respond by email, but should include their full names and contact numbers in the response.

All responses should be submitted to IMDA by 12 noon on 28 February 2018, and addressed to:

Ms Aileen Chia
Deputy Chief Executive / Director-General (Telecoms & Post)
Info-comm Media Development Authority of Singapore
10 Pasir Panjang Road
#10-01 Mapletree Business City
Singapore 117438
Email: Consultation@imda.gov.sg