Digital Marketing Adoption

Application: How will this Digital Training Area be applied in the Retail Functions?

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Retail Operations

  1. Identify digital components in engagement campaigns to curate a consistent customer experience in stores

Retail Operations

  • Area Manager
  • District Manager
  • Store Manager
  • Outlet Manager

Brand Management

  1. Identify customer interactions directly with the brand through digital mediums
  2. Use data-driven insights and analysis to develop digital brand campaigns targeted to specific customer segments
  3. Curate consistent brand messaging that reaches the consumers in all the digital marketing channels

Brand Management

  • Brand Manager
  • Customer Loyalty Manager

Marketing

  1. Use data-driven insights and analysis to develop pro-active promotions and advertising digital campaigns targeted to specific customer segments
  2. Curate consistent brand messaging that reaches the consumers in all the digital marketing channels
  3. Manage different communication channels to engage targeted consumers through marketing automation platforms

Marketing

  • Marketing Manager

Merchandising

  1. Understand customer engagement levels from digital marketing channels on products and services provided in developing a merchandising strategy
  2. Understand the digital elements of engagement campaigns to ensure that products and visual displays are aligned to digital marketing initiatives
  3. Build momentum and engagement for specific products and services through social merchandising using social media marketing

Merchandising

  • Merchandising Manager
  • Category Manager
  • House Brand Manager

E-Commerce

  1. Refine and curate digital content to enable wider reach of consumers and product exposure through the global e-marketplace, and convert these traffic into actual sales.
  2. Use analytics to improve e-commerce interface (i.e. suggest feature, articles and search results) to enable customer acquisition and loyalty
  3. Create targeted e-commerce landing page from digital marketing platform based on the marketing messaging

E-Commerce

  • E-Commerce Manager