Technology Strategy and Formulation Advocacy

Application: How will this Digital Training Area be applied in the Retail Functions?

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Retail Operations

  1. Formulate and drive adoption of technology solutions such as point-of-sales applications and lean retailing tools
  2. Evaluate effectiveness of manpower optimizing tool at retail outlets relative to traditional scheduling methods

Retail Operations

  • Operations Director
  • Retail Manager
  • Operations Manager

Brand Management

  1. Formulate and drive adoption of technology solutions such as real-time analytics and machine learning
  2. Deploy machine learning software to analyse consumer behaviour, engagement and brand perceptions through multiple touchpoints

Brand Management

  • Brand Director

Marketing

  1. Formulate and drive adoption of technology solutions such as information dashboards and marketing analytics
  2. Evaluate insights gathered from marketing analytics software to conceptualise future marketing promotions

Marketing

  • Marketing Director

Merchandising

  1. Formulate and drive adoption of technology solutions such as interactive visual displays and predictive analytics tools
  2. Oversee deployment of interactive visual displays at retail outlets to create a personalised retail experience for customers

Merchandising

  • Merchandising Director

E-Commerce

  1. Ensure navigation of online stores are intuitive and encourages conversion (e.g., promotional or popular items should be easily accessible, link to payment gateway is seamless.)
  2. Improve path-to-purchase on websites using user experience design

E-Commerce

  • E-Commerce Director