Don't say "No"; ask "Why not?". Listen to, and learn from, the public. Make public services as convenient as possible for citizens and businesses. Be more consultative, open and put the customer first...
Singapore, 15 July 2003
Don't say "No"; ask "Why not?". Listen to, and learn from, the public. Make public services as convenient as possible for citizens and businesses. Be more consultative, open and put the customer first.
DPM Lee had these messages when he launched the S$1.3billion Second e-Government Action Plan (eGAP II) at an event attended by over 1000 public and private participants. The substantial investment would sharpen Singapore's competitive advantage by upgrading infrastructure, developing capabilities and improving electronic public services.
Two examples demonstrate the changing approach to government. The Online Consultation Portal, launched in April this year, makes giving feedback and airing views easier than before, wherever you are in the world. OASIS (Online Application System for Integrated Services) enables a company to register a business and apply for all required licenses by going to just one website instead of multiple government agencies.DPM Lee concluded, "Ultimately, eGAP II is not about IT, but about changing the approach to Government."
ISSUED BY CORPORATE COMMUNICATION DIVISION
INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE
Related Resource:
For more information please contact:
Mr Koong Hin Yeong
e-Government Executive
Ministry of Finance
DID: +65 6332 8925
Mr Kelvin Lee / Ms Jennifer Toh
Managers, Corporate Communications
Infocomm Development Authority of Singapore
DID: +65 6211 1726 / +65 6211 0508
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