From 1 April 1996, the Telecommunication Authority of Singapore (TAS) will require Singapore Post (SP) to comply with a set of more stringent Quality of Service (QOS) Standards for the delivery of letter mail services, including local ...
Singapore, 29 March 1996 | For Immediate Release
From 1 April 1996, the Telecommunication Authority of Singapore (TAS) will require Singapore Post (SP) to comply with a set of more stringent Quality of Service (QOS) Standards for the delivery of letter mail services, including local, foreign and registered mail.
To meet the needs and demands of the business community for speedy delivery of business mail, TAS has decided that 98% of mail meant for addressees within the CBD must be delivered by the next working day, as long as the mail is posted before 7pm within the CBD and 5pm outside the CBD. This is more stringent than the previous blanket standard of 95% for all local ordinary mail delivery. For mail delivery outside the CBD, the QOS standard remains at 95%. (see attachment) Overall, 100% of all letter mail must be delivered by the second working day. In determining whether SP meets the QOS standards, TAS will recognise and take into consideration factors such as wrongly-addressed mail and illegible addresses.
The above standards also apply to all incoming overseas airmail which arrive at the airport before 8pm. For outgoing international airmail, 95% must be collected, processed and connected to a departing flight by the next working day or by the next available flight. This is to ensure that SP will strive to connect all outgoing overseas mail within the specified time frame, while at the same time acknowledging that SP has no control on the delivery standards of overseas mail at foreign destinations.
TAS has also introduced new QOS standards for registered articles. There has never been a delivery standard for registered mail as the priorities were security and safe delivery to the addressee. The new standard now requires all registered mail to be delivered by the second working day. At the same time, SP has been directed to look into various ways to improve the level of successful delivery at first attempt for registered articles so as to minimise the inconvenience of self-collection by the public.
TAS regularly reviews and fine-tunes the QOS standards for SP. Revisions are made to ensure that the standards remain internationally-competitive and rank among the best in the world. The aim of this revised set of QOS is to further enhance the quality of letter mail service and to introduce new standards for registered and international airmail services.
With the new standards, the public can now expect to enjoy one of the highest level of letter mail delivery services in the world.
ISSUED BY CORPORATE COMMUNICATION DIVISION
INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE
Notes to Editor:
TAS is the national policy maker, regulator and promoter for the telecommunication and postal industries in Singapore. For further enquiries, please contact Ms Fiona Tan, Corporate Communications Executive at telephone no. 322 1999, pager no. 9410 7863 or facsimile no. 323 0941.
About Infocomm Development Authority of Singapore
The Infocomm Development Authority of Singapore (IDA) is a dynamic organisation with an integrated perspective to developing, promoting and regulating info-communications in Singapore. In the fast-changing and converging spheres of telecommunications, information and media technologies, IDA will be the catalyst for change and growth in Singapore's evolution into a vibrant global info-communications technology centre. For more information, visit www.imda.gov.sg
Revised Quality of Service Standards For Letter Mail Services
|1. LOCAL ORDINARY MAIL DELIVERY (mail posted before 7pm within CBD and 5pm outside CBD)|
|(a) % of mail delivered outside CBD by next working day||95%||-|
|(b) % of mail delivered within CBD by next working day||Nil||95%|
|(c) % of mail delivered within/outside CBD by second working day||Nil||98%|
|2. REGISTERED LOCAL MAIL|
|(a) % registered mail delivered by second working day||Nil||100%
|3. FOREIGN ORDINARY MAIL DELIVERY||Nil||100%|
|(a) % outgoing airmail connected to departing flights by the next working day||Nil||95%|
|(b) % incoming airmail (received before 8pm at the airport) delivered by the next working day for:
- outside CBD
- within CBD