User Experience Design Adoption

Application: How will this Digital Training Area be applied in the Logistics Functions?

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Warehouse Operations and Management

  1. Improve ease of use of warehouse management systems and platforms for efficient warehouse management, manpower planning and scheduling, and improvement of warehouse storage and layout
  2. Enable ease of use of automated equipment and machinery

Warehouse Operations and Management

  • Nil

Transportation Operations and Management

  1. Improve ease of use of transportation management systems and platforms for efficient fleet and vehicle management, manpower planning and scheduling, and improvement of route management and tracking
  2. Enable ease of use of route tracking platforms and navigation tools for the end user

Transportation Operations and Management

  • Senior Project Engineer
  • Project Executive
  • Transport Assistant Manager
  • Transport Executive
  • Line Haul Operations Executive

Freight Forwarding & Operations

  1. Improve ease of use of freight forwarding systems and platforms for real-time freight and parcel tracking, monitoring and route management

Freight Forwarding & Operations

  • Shipping Specialist
  • Import Export Specialist
  • Freight Executive

Sales & Customer Service

  1. Improve ease of use of customer relationship management systems to enhance development of new business, enable a view of the sales pipeline and regional relationships, and develop sales strategies
  2. Provide intuitive and user-friendly view on customer satisfaction metrics
  3. Provide intuitive and user-friendly view on call centre employee metrics

Sales & Customer Service

  • Business Development Manager
  • Sales & Marketing Manager
  • Vertical Sales Account Manager
  • Project Cargo Sales Manager
  • Route Development Manager
  • Trade Lane Manager
  • Customer Service Manager
  • Field Sales Executive
  • Key Account Executive
  • Sales Operations Management Specialist
  • Order Management Executive
  • Quote Desk Executive
  • Order Fulfilment Officer
  • Inside Sales Officer
  • Senior Customer Service Officer
  • Customer Service Specialist

Logistics Solutioning & Programme Management

  1. Enable the design of end-to-end and innovative logistics solutions for customers (e.g., navigation platforms for last mile delivery drivers)
  2. Enable the development of logistics processes and operating procedures

Logistics Solutioning & Programme Management

  • Logistics Solutions Manager
  • Logistics Contracts
  • Logistics Programme Manager
  • Vertical Product Manager
  • Logistics Solutions Specialist
  • Logistics Solutions Engineer
  • Logistics Contracts Executive
  • Logistics Operations Executive
  • Logistics Operations Specialist
  • Vertical Specialist
  • Logistics Contract Analyst
  • Logistics Operations Analyst

Logistics Process Improvement & Information System

  1. Enable the design and solutioning of IT business systems
  2. Enable the ease of use of technology solutions and automation with a view of all end users to increase uptake and obtain buy-in

Logistics Process Improvement & Information System

  • Logistics Data Specialist
  • Master Data Analyst
  • Master Data Executive
  • Business Process Excellence Engineer
  • Operations Specialist
  • Industrial Operations Engineer
  • Operations Integration Specialist
  • System Integration Engineer
  • Infrastructure Specialist
  • IT Business Solutions Project Specialist
  • Digital Services Project Specialist
  • Logistics IT Executive
  • Digital Services Executive
  • Logistics System Analyst