User Experience Design Advocacy

Application: How will this Digital Training Area be applied in the Logistics Functions?

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Warehouse Operations and Management

  1. Improve ease of use of warehouse management systems and platforms for efficient warehouse management, manpower planning and scheduling, and improvement of warehouse storage and layout
  2. Enable ease of use of automated equipment and machinery

Warehouse Operations and Management

  • Nil

Transportation Operations and Management

  1. Improve ease of use of transportation management systems and platforms for efficient fleet and vehicle management, manpower planning and scheduling, and improvement of route management and tracking
  2. Enable ease of use of route tracking platforms and navigation tools for the end user

Transportation Operations and Management

  • Project Manager
  • Transportation Operations Manager

Freight Forwarding & Operations

  1. Improve ease of use of freight forwarding systems and platforms for real-time freight and parcel tracking, monitoring and route management

Freight Forwarding & Operations

  • Import Export Manager
  • Freight Allocation Manager
  • Freight Shipping Manager
  • Freight Documentation Manager
  • Freight Pricing Manager

Sales & Customer Service

  1. Improve ease of use of customer relationship management systems to enhance development of new business, enable a view of the sales pipeline and regional relationships, and develop sales strategies
  2. Provide intuitive and user-friendly view on customer satisfaction metrics
  3. Provide intuitive and user-friendly view on call centre employee metrics

Sales & Customer Service

  • Business Development Director
  • Country Route Development Director
  • Trade Lane Director
  • Freight Trade Director

Logistics Solutioning & Programme Management

  1. Enable the design of end-to-end and innovative logistics solutions for customers (e.g., navigation platforms for last mile delivery drivers)
  2. Enable the development of logistics processes and operating procedures

Logistics Solutioning & Programme Management

  • Logistics Solutions & Implementation Director
  • Tailored Supply Chain Director
  • Channel Operations Director

Logistics Process Improvement & Information System

  1. Enable the design and solutioning of IT business systems
  2. Enable the ease of use of technology solutions and automation with a view of all end users to increase uptake and obtain buy-in

Logistics Process Improvement & Information System

  • Logistics Innovation & Process Improvement Manager
  • Customer & Logistics Systems Manager
  • IT Business Solutions Manager
  • Digital Services Manager