Customer Service Officer / Service Quality Analyst
Description
The Customer Service Officer / Service Quality Analyst is responsible for assembling data, analysing processes and systems, identifying gaps and improvement areas and proposing quality improvements. He / She is also responsible for handling complex service recoveries and assisting in developing plans to improve logistics service quality.
Click on any of the Digital Training Areas recommended for this role for more details:
Design
Data and Analytics
Cybersecurity
Digital Marketing
User Experience Design
Technology Strategy & Formulation
Understand cybersecurity threats and apply mitigating measures against unauthorised access, modification, exploitation or damage
Understand how user experience design and principles are able to solve a user problem