Senior Customer Service Officer / Customer Service Specialist
Description
The Senior Customer Service Officer / Customer Service Specialist is responsible for analysing and planning overall customer service excellence, developing and reviewing process reviews and implementing customer service process review initiatives.
Click on any of the Digital Training Areas recommended for this role for more details:
Design
Data and Analytics
Cybersecurity
Digital Marketing
User Experience Design
Technology Strategy & Formulation
Operate analytical tools, enterprise databases and systems to assist data-driven business decisions
Understand cybersecurity threats and apply mitigating measures against unauthorised access, modification, exploitation or damage