The Future of Services: Services and Digital Economy Technology Roadmap
Services 4.0 is the vision that will guide Singapore’s response to capture opportunities for the economy. With the service economy evolving from the era of manual services (Services 1.0) to the era of efficient, internet-enabled services (Services 2.0), then to self-services enabled by mobile, wireless and cloud technologies (Services 3.0), the next phase will be one of seamless services that are end-to-end, frictionless, empathic, and can anticipate customer needs in an unprecedented way using emerging technologies (Services 4.0).
In Services 4.0, businesses will need to meet changing customer needs quickly, innovate and create new value in order to differentiate themselves from competitors beyond price. Emerging technologies will make it possible for businesses to automate repetitive tasks and achieve higher productivity. However, as customers still demand human interactions, businesses should unlock growth by offering humancentric services enabled by emerging technologies. Both worker augmentation and automation will ultimately lead to the creation of new and enhanced jobs for the economy.
To support Services 4.0, the ICM ecosystem will need to respond collectively to deliver solutions that are as follows:
Scalable according to demand
Provide easier access to emerging technologies
Support the changing needs of service providers in an agile manner
Services & Digital Economy (SDE) Technology Roadmap details
The technology areas for public and private sector organisations have been previously identified to help them understand the respective market opportunities, challenges, adoption enablers, inhibitors. This enables better navigation through the infocomm landscape and will lead to innovations that will help Singapore overcome our national challenges.
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Overview of Technology Roadmap in Infocomm Media 2025 (ICM 2025) Report
Making it Possible: Technologies to Power Us ahead
The ICM 2025 Report enables and complements the Singapore Smart Nation vision. The Infocomm Media Masterplan Steering Committee was set up in June 2013 to facilitate discussion on the technology capabilities and innovation opportunities as outlined in Chapter 6 of ICM 2025 Report.
An overview of the Technology Roadmap in the Report highlighted the six technology areas that will play a significant role in facilitating the emergence of many of the solutions we envisage.
Download the ICM 2025 Report for more details.
Download Chapter 6: Making it Possible: Technologies to Power Us ahead
Technology and R&D Roadmap details
Six technologies areas for public and private sector organisations have been previously identified to help them understand the respective market opportunities, challenges, adoption enablers, inhibitors. This enables better navigation through the infocomm landscape and will lead to innovations that will help Singapore overcome our national challenges.
Release Date: 11 April 2013
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Release date: 26 November 2002
Release date: 28 February 2002