Last updated: 21 December 2021

Published on: 22 November 2021

For Information and Communications Sector

Additional Safe Management Measures for ICT Sector

The Ministry of Manpower (MOM), together with SNEF and NTUC, has updated the workplace safe management measures and requirements that employers and businesses will need to put in place.

Refer to MOM’s advisory on Requirements for Safe Management Measures at the workplace, issued on 9 May 2020 and updated on 24 September 2021, for more information.

All employers and businesses, including those in the ICT sector, must comply with the MTI and MOM nation-wide advisories in all workplaces and workplace settings.

The Infocomm Media Development Authority (IMDA) and SGTech have set out additional measures for certain workplace settings specific to the ICT sector. These workplace settings are:

  1. Providing onsite IT services, support or manpower at customers’ premises;
  2. Data centre operations; and
  3. ICT retail stores and e-commerce.

Employers and businesses that have operations applicable to these workplace settings must comply, not only with the measures set up by MOM, but also with the following additional measures where applicable. 

I. Providing onsite IT services, support or manpower at customers’ premises

As far as possible, minimise physical meetings, onsite work and provide support and services remotely (e.g. over the phone, teleconference). Measures to enable this could include reviewing the work processes, providing the necessary IT equipment and adopting solutions that enable remote working and IT support.

Employees visiting or working at customers’ premises must comply with the customer site’s safe management requirements (e.g. protective equipment and personal hygiene, maintaining a safe physical distance, reduce and limit physical interactions).

Brief employees on higher risk sites or locations, so that employees can take extra precautions and measures (e.g., hospitals, Government Quarantine Facilities (GQFs), foreign employee dormitories).

Where possible, assign dedicated support teams to customers, or groups of customers, to perform such services. There should not be cross deployment and interaction of teams or members servicing different customers or customer groups. If cross-deployment cannot be avoided (e.g. insufficient employees with required skills), additional safeguards must be taken to minimise the risk of cross infection (e.g. systems are in place to ensure no direct contact with the cross-deployed personnel) and put in place split teams for business continuity.

For businesses using outsourced suppliers or contractors, the same safe management measures and practices must be implemented by these outsourced parties. Interactions amongst all parties (employees, suppliers, customers, etc.) should be kept to a minimum and duration of interaction should be as short as possible. Implement staggered work or scheduling to prevent different teams from mixing.

As far as possible, do not share machinery, tools or equipment across staff, teams or customers. If there are no options (e.g. public kiosks, specialized equipment, etc.) please ensure that these are regularly cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.

Keep records of employees and service providers, on shift and duty roster, and the customers and locations visited.

II. Data Centre Operations

Data centres have additional requirements as the daily operations typically includes the following:

  1. Extended access by specialized personnel and multiple parties – such as employees, vendors and contractors, facilities management, tenants and customers;
  2. Being conducted in dedicated, co-located/multi-tenanted, or part of multi-use facilities (e.g. in the case of smaller data centres, server rooms or companies such as banks hosting their own operations); and
  3. Varied activities onsite, such as expanding rack-space, fitting-out works and IT services.

As far as possible, data centre operators should minimise onsite work. Measures include:

  1. Reviewing the work processes, providing the necessary IT equipment and adopting solutions that enable secure remote access to the relevant system or equipment;
  2. Requiring functions or activities that do not need access to specialized equipment to be conducted from home, such as: business development & strategy, administrative functions (e.g. Human Resources, Finance), procurement & sourcing, sales & marketing;
  3. Informing customers of the technologies available that would allow them to manage their workloads remotely in a secure manner and suggesting to customers to test their ability to respond to events remotely before it becomes necessary to go on site; and
  4. Postponing all non-essential maintenance and projects.

Operators should coordinate safe management measures among all companies involved in the data centre operations (e.g. with third-party facility management and other outsourced services) to ensure that staff are not confused by conflicting requirements and policies.

Interactions amongst all parties (employees, suppliers, customers, etc.) should be kept to a minimum and duration of such interaction should be as short as possible.

Plan for redundant operations by creating teams of mission-critical staff, with each team comprising members that have a mix of skills/experience who can effectively manage the facility. This plan should also include team segregation between sites, and having different teams working in separate workspaces. Team members should also continue to work in the same shift to avoid cross-shift contact.

For work that is usually carried out by different groups, specialists or suppliers:

  1. Implement staggered work hours or scheduling of different activities (e.g. maintenance, testing and commissioning, fitting-out work) to prevent mingling of different teams or companies;
  2. Where possible, there should be no cross deployment of employees to different teams. If cross-deployment cannot be avoided (e.g. insufficient employees with required skills), additional safeguards must be taken to minimise the risk of cross infection (e.g. systems are in place to ensure no direct contact with the cross-deployed personnel); and
  3. Where possible, the staggered or split team arrangement should be consistent or extended to other suppliers or teams along the chain of activities, e.g. Team A should only be working with Team A from a supplier.

The frequency of cleaning and disinfection (as reasonably practicable as possible) for all common spaces should be increased, and all machinery and equipment that the on-site personnel have interacted with to be cleaned or disinfected once per every shift or team change. Ensure that machinery and equipment shared between personnel across different teams, customers or service providers, are cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.

For on-site construction projects that entail major upgrades or extensions of capacity:

  1. Organisations involved should suspend all non-essential projects where possible;
  2. If the project must continue, organisations will need to coordinate with contractors to ensure all safe management measures are adopted by the subcontractors/vendors;
  3. Construction project team members should not interact with the data centre operations team members; and
  4. Construction work activities should also adhere to prevailing MOM, MOH and BCA advisories on this topic.

Only allow scheduled employees and visitors into the data centre. Minimise all unnecessary access and visits.

III. ICT Retail Stores and e-commerce

Companies should comply with prevailing advisory for safe management measures jointly issued by ESG and other government agencies for retail establishments and lifestyle-related services; food & beverage and online retail delivery.

IV. MICE AND work-related events

Companies should comply with prevailing advisory for safe management measures issued by STB for MICE events. For work-related events, such as conferences/seminars and staff training sessions, refer to MOM’s advisory on Requirements for Safe Management Measures at the workplace.

For queries and feedback, please contact IMDA at info@imda.gov.sg and SGTech at info@sgtech.org.sg

For Media Content Production Companies

The Multi-Ministry Taskforce updated on 26 December 2021 that Workforce Vaccination Measures will be implemented from January 2022. From 1 to 14 January 2022, only employees who are fully vaccinated*, certified to be medically ineligible, or have recovered from COVID-19 within 180 days can return to the workplace. Unvaccinated employees will be allowed if they have a negative ART administered via a Pre-Event Testing (PET) result valid for the duration. From 15 January 2022, only employees who are fully vaccinated, certified to be medically ineligible, or have recovered from COVID-19 within 180 days can return to the workplace. A grace period until 31 January 2022 will be granted for partially vaccinated workers. The Workforce Vaccination Measures apply to both employees and self-employed persons. For more details, please visit the Ministry of Manpower's (MOM) website at http://www.mom.gov.sg/covid-19/advisory-on-covid-19-vaccination-in-employment-settings.

Under the Information and Communications sector, business entities under the sub-categories of permitted services with SSIC codes 58 to 63 can continue to operate. You may login to BizFile+ using CorpPass credentials to find out the necessary information about your SSIC code. All workplaces must continue to comply with the prevailing safe management measures. Strict checks will be conducted and business entities that do not provide a safe workplace for workers will have their operations suspended.

Content Production

There are no changes to the current guidelines for content production. For business entities involved in content production, please continue to take note of the following rules from 15 January 2022 onwards:

  1. All personnel (talent/performers, crew, staff) involved in media content productions as a business activity must comply with the Workforce Vaccination Measures. They may proceed, at any given time, with the following manpower limits:
    • No more than 50 personnel on location, of which
    • No more than 20 onscreen talent/performers may be unmasked if necessary; performers who are singing “live” must have a safe distancing of 2 metres from the next person, at any given time.
  1. While child actors aged 12 and below are exempted from the Workforce Vaccination Measures, media productions should take note to minimise the involvement of the vulnerable and their interaction with the rest of the personnel.

  2.  Unmasking dispensations are to be kept strictly to the fixed cast of onscreen talent/performers (not interchangeable with other non-onscreen performing roles) for the entire production.

  3. No on-site audiences should be present on location; all personnel should comprise only talent/performers (i.e. cast) and crew.

  4. There should be no more than 5 distinct visitors per occupied household** per day, which will affect filming (refer to MOH’s latest press release that strongly advises for visitors to be vaccinated, and for testing prior to entering households that have unvaccinated persons or vulnerable elderly).

  5. In the case of a confirmed COVID-19 case, media content productions are to comply with the MOM's Safe Management Measures at the Workplace and FAQs.

*An individual is considered vaccinated if he/she has received the full regimen of a COVID-19 vaccine under the National Vaccination Programme (i.e. 2 doses for Pfizer-Comirnaty/Moderna or 3 doses for Sinovac-CoronaVac) or the full regimen of a WHO Emergency Use Listing (EUL) vaccine, or recovered from COVID-19 and has received 1 dose of a mRNA COVID-19 vaccine (i.e. Pfizer-Comirnaty/Moderna) or 2 doses of Sinovac-CoronaVac/Sinopharm or 1 dose of other WHO-EUL vaccine after recovery.

**Occupied households refer to a home and its occupants as a place of residence. The occupant being away for the duration of a production does not change the definition of an occupied household/residence. Examples of non-occupied households which could be used as production space under the default production limits include showrooms and vacated homes for sale.

For more details, please refer to our Filming in Singapore page, the Mandatory Safety Rules for the Resumption of Content Production and accompanying FAQs endorsed by IMDA, and the links to the Comprehensive Safety Measures posted by the Association of Independent Producers (AIPRO) and Singapore Association of Motion Picture Professionals (SAMPP). Both documents are collectively put together by media industry representatives and associations.

For Cinemas

UPDATES TO COMMUNITY SAFE MANAGEMENT MEASURES IN TRANSITION PHASE

Permissible Group Size 

From 22 November 2021the permissible group size will be maximum of 5 persons with one-metre safe distancing between different groups of patrons.

Capacity Limit

The capacity limits of cinemas are up to 1,000 persons, for individuals with a cleared statusonly; provision for children 12 years and below applies2. Individuals are not allowed entry otherwise.

The number of children attendees (12 years old and below, born in and after 2009) should not exceed more than 20% of the total number of patrons in each hall. This capacity limit will be lifted from 1 January 2022.

From 1 January 2022, there will no longer be a concession for unvaccinated individuals to perform PET in lieu of being fully vaccinated.

F&B

F&B may be served in groups of up to 5 persons for all patrons with a cleared status; provision for children 12 years and below applies.

Patrons are required to have masks on at all times except when they are consuming F&B. After eating/drinking, patrons should put masks back on.

Patrons may don a face shield instead of a mask if they have valid proof of medical conditions that do not allow the wearing of masks. However, as premise occupiers, cinema operators could impose stricter entry conditions should they wish to deny face shield-wearing patrons in consideration of the concerns from other masked-up patrons.

Cinemas must comply with the Mandatory Safe Management Measures (SMMs) for Cinemas (140.96KB).

For more details, please refer to the FAQs for Cinemas (201.35KB).

1An individual is considered to have a cleared status if he/ she has been:
a) fully vaccinated, i.e. has received the appropriate regimen of World Health Organisation Emergency Use Listing (WHO EUL) vaccines including their respective duration post-vaccination for the vaccine to be fully effective and had their vaccination records ingested in MOH’s national IT systems,
b) recovered from COVID-19 within the last 180 days after infection,
c) has obtained a negative result on a pre-event test taken in the past 24 hours before the expected end of the event (applicable only till 31 Dec 2021), or
d) medically ineligible for COVID-19 vaccines, with valid proof (from 1 Dec 2021).

2The provision for children 12 years and below (i.e. born in and after 2009) applies. If there is more than one child in the group, all children must be from the same household. Unvaccinated children may be included in a group of up to 5 persons if the children are from the same household. For halls/locations admitting only fully vaccinated patrons, the number of unvaccinated children is capped at 20% of actual event size (applicable only till 31 Dec 2021). Refer to the Mandatory SMMs for Cinemas document for further details. 
 
Cinemas refer to Golden Village, Cathay Cineplexes, Shaw Theatres, Filmgarde, WE Cinemas, The Projector, Eaglewing Cinematics, Carnival Cinemas and Salt Media@Capital Tower. Other establishments with screening venues that are allowed to open, must also comply with the mandatory SMMs for Cinemas.

For Arts Entertainment Stakeholders

Arts Entertainment Events

From 22 November 2021, group sizes for all arts and culture activities are limited to 5 persons.

 

Audience size will continue to be capped at 50 pax (without pre-event testing) or 1000 pax (with pre-event testing). Children aged 12 years and below may be exempted from pre-event testing, but the number of such children must not exceed 20% of the total audience size. Those exempted must also only be in the same group as other children in their household. However, they can be in the same group as other individuals aged 13 years and above who are either:

  1. fully vaccinated;
  2. recovered from Covid-19; or
  3. have obtained a negative result on a Pre-Event Test (PET) taken in the past 24 hours before the expected end of the event.

A maximum of 50 performers and crew are allowed on stage and backstage, of which 20 performers may be unmasked at any given time (including for singing and/or playing of instruments that require intentional expulsion of air such as wind instruments). However, there must be no singing, and no playing of instruments that require intentional expulsion of air (e.g. wind instruments), unless all performers and crew are either:

  1. fully vaccinated;
  2. recovered from Covid-19; or
  3. have obtained a negative result on a PET taken in the past 24 hours before the expected end of the event.

If these conditions are met, then all unmasked performers may sing and play instruments that require intentional expulsion of air. 

Arts Entertainment stakeholders should refer to the MOH pre-event testing microsite on how to implement pre-event testing, or email NAC_Feedback@nac.gov.sg if there are further queries.

From 1 Jan 2022, there will no longer be a concession for unvaccinated individuals to perform PET in lieu of being fully vaccinated.

Live performances in non-permitted venues (including outdoor live performances) are not allowed to take place, except for approved pilots.  The National Arts Council (NAC) and the Singapore Tourism Board (STB) are accepting applications for live performance pilots with audience size up to the prevailing SMMs. Arts and culture organisations may submit an application to NAC_Feedback@nac.gov.sg for NAC’s assessment. Event organisers of concerts and other events may submit their applications to leisureevents@stb.gov.sg for STB’s assessment. The application form can be found in the “Live Performance Pilot Events” section on NAC’s website. 

For the latest updates and details of the Safe Management Measures that are put in place for the Arts Entertainment sector, please refer to the relevant Advisories issued by the National Arts Council and National Heritage Board.

For more information, and for the latest updates on the COVID-19 situation, please visit the MOH’s website or call its hotline at 1800 333 9999.

For further queries or clarifications, please contact IMDA at info@imda.gov.sg or at 6377 3800.