Last updated: 11 June 2021

Published on: 15 May 2021

For Information and Communications Sector

Additional Safe Management Measures for ICT Sector

The Ministry of Manpower (MOM), together with SNEF and NTUC, has updated the workplace safe management measures and requirements that employers and businesses will need to put in place.

Refer to MOM’s advisory on Requirements for Safe Management Measures at the workplace, issued on 9 May 2020 and updated on 14 May 2021, for more information.

All employers and businesses, including those in the ICT sector, must comply with the MTI and MOM nation-wide advisories in all workplaces and workplace settings.

The Infocomm Media Development Authority (IMDA) and SGTech have set out additional measures for certain workplace settings specific to the ICT sector. These workplace settings are:

  1. Providing onsite IT services, support or manpower at customers’ premises;
  2. Data centre operations; and
  3. ICT retail stores and e-commerce.

Employers and businesses that have operations applicable to these workplace settings must comply, not only with the measures set up by MOM, but also with the following additional measures where applicable. 

I. Providing onsite IT services, support or manpower at customers’ premises

As far as possible, minimise physical meetings, onsite work and provide support and services remotely (e.g. over the phone, teleconference). Measures to enable this could include reviewing the work processes, providing the necessary IT equipment and adopting solutions that enable remote working and IT support.

Employees visiting or working at customers’ premises must comply with the customer site’s safe management requirements (e.g. temperature taking, protective equipment and personal hygiene, maintaining a safe physical distance, reduce and limit physical interactions).

Brief employees on higher risk sites or locations, so that employees can take extra precautions and measures (e.g., hospitals, Government Quarantine Facilities (GQFs), foreign employee dormitories).

Where possible, assign dedicated support teams to customers, or groups of customers, to perform such services. There should not be cross deployment and interaction of teams or members servicing different customers or customer groups. If cross-deployment cannot be avoided (e.g. insufficient employees with required skills), additional safeguards must be taken to minimise the risk of cross infection (e.g. systems are in place to ensure no direct contact with the cross-deployed personnel) and put in place split teams for business continuity.

For businesses using outsourced suppliers or contractors, the same safe management measures and practices must be implemented by these outsourced parties. Interactions amongst all parties (employees, suppliers, customers, etc.) should be kept to a minimum and duration of interaction should be as short as possible. Implement staggered work or scheduling to prevent different teams from mixing.

As far as possible, do not share machinery, tools or equipment across staff, teams or customers. If there are no options (e.g. public kiosks, specialized equipment, etc.) please ensure that these are regularly cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.

Keep records of employees and service providers, on shift and duty roster, and the customers and locations visited.

II. Data Centre Operations

Data centres have additional requirements as the daily operations typically includes the following:

  1. Extended access by specialized personnel and multiple parties – such as employees, vendors and contractors, facilities management, tenants and customers;
  2. Being conducted in dedicated, co-located/multi-tenanted, or part of multi-use facilities (e.g. in the case of smaller data centres, server rooms or companies such as banks hosting their own operations); and
  3. Varied activities onsite, such as expanding rack-space, fitting-out works and IT services.

As far as possible, data centre operators should minimise onsite work. Measures include:

  1. Reviewing the work processes, providing the necessary IT equipment and adopting solutions that enable secure remote access to the relevant system or equipment;
  2. Requiring functions or activities that do not need access to specialized equipment to be conducted from home, such as: business development & strategy, administrative functions (e.g. Human Resources, Finance), procurement & sourcing, sales & marketing;
  3. Informing customers of the technologies available that would allow them to manage their workloads remotely in a secure manner and suggesting to customers to test their ability to respond to events remotely before it becomes necessary to go on site; and
  4. Postponing all non-essential maintenance and projects.

Operators should coordinate safe management measures among all companies involved in the data centre operations (e.g. with third-party facility management and other outsourced services) to ensure that staff are not confused by conflicting requirements and policies.

Interactions amongst all parties (employees, suppliers, customers, etc.) should be kept to a minimum and duration of such interaction should be as short as possible.

Plan for redundant operations by creating teams of mission-critical staff, with each team comprising members that have a mix of skills/experience who can effectively manage the facility. This plan should also include team segregation between sites, and having different teams working in separate workspaces. Team members should also continue to work in the same shift to avoid cross-shift contact.

For work that is usually carried out by different groups, specialists or suppliers:

  1. Implement staggered work hours or scheduling of different activities (e.g. maintenance, testing and commissioning, fitting-out work) to prevent mingling of different teams or companies;
  2. Where possible, there should be no cross deployment of employees to different teams. If cross-deployment cannot be avoided (e.g. insufficient employees with required skills), additional safeguards must be taken to minimise the risk of cross infection (e.g. systems are in place to ensure no direct contact with the cross-deployed personnel); and
  3. Where possible, the staggered or split team arrangement should be consistent or extended to other suppliers or teams along the chain of activities, e.g. Team A should only be working with Team A from a supplier.

The frequency of cleaning and disinfection (as reasonably practicable as possible) for all common spaces should be increased, and all machinery and equipment that the on-site personnel have interacted with to be cleaned or disinfected once per every shift or team change. Ensure that machinery and equipment shared between personnel across different teams, customers or service providers, are cleaned and disinfected before changing hands. The sanitation and hygiene advisories disseminated by the National Environmental Agency (NEA) must be adhered to.

For on-site construction projects that entail major upgrades or extensions of capacity:

  1. Organisations involved should suspend all non-essential projects where possible;
  2. If the project must continue, organisations will need to coordinate with contractors to ensure all safe management measures are adopted by the subcontractors/vendors;
  3. Construction project team members should not interact with the data centre operations team members; and
  4. Construction work activities should also adhere to prevailing MOM, MOH and BCA advisories on this topic.

Only allow scheduled employees and visitors into the data centre. Minimise all unnecessary access and visits.

III. ICT Retail Stores and e-commerce

Companies should comply with prevailing advisory for safe management measures jointly issued by ESG and other government agencies for retail establishments and lifestyle-related services; food & beverage and online retail delivery.

IV. MICE AND work-related events

Companies should comply with prevailing advisory for safe management measures issued by STB for MICE events. For work-related events, such as conferences/seminars and staff training sessions, refer to MOM’s advisory on Requirements for Safe Management Measures at the workplace.

For queries and feedback, please contact IMDA at info@imda.gov.sg and SGTech at info@sgtech.org.sg

For Media Content Production Companies

The Multi-Ministry Taskforce announced on 10 June 2021 that Singapore would enter Phase 3 - Heightened Alert in two stages on 14 and 21 June 2021 respectively. 

Companies will continue their activities subject to safe distancing principles, including measures put in place to ensure that individuals maintain safe distancing of at least 1-metre at all times as a default. Further, all workplaces must continue to comply with the prevailing safe management measures. Strict checks will be conducted and companies that do not provide a safe workplace for workers will have their operations suspended.

Under the Information and Communications sector, companies under the sub-categories of permitted services with SSIC codes 58 to 63 will continue to be allowed to operate in Phase 3 - Heightened Alert. You may login to BizFile+ using CorpPass credentials to find out the necessary information about your SSIC code.

For companies that are involved in content production, refer to “Content Production” below for the Safety Rules.

Content Production

From 14 to 20 June 2021, companies should continue to take note of the prevailing rules carried over from Phase 2 - Heightened Alert (16 May to 13 June 2021):
(a) All content productions may proceed with no more than 15 personnel on location, including no more than 10 onscreen talent/performers (who may be unmasked if necessary), at any given time.

(b) Companies registered with IMDA may proceed with no more than 30 personnel on location, including no more than 10 onscreen talent/performers (who may be unmasked if necessary), at any given time. 

(c) Filming or recording of “live” singing is allowed with no more than 2 singers (out of the 10 onscreen talent/performers) unmasked at any given time, and must observe a 2-metre safe distancing from the next person, for the following groups of companies:

  • Companies registered with IMDA per (b), who may proceed without any further action; OR
  • Companies not registered with IMDA, but are under SSIC codes beginning with 59, who are to notify IMDA using the form available under the Resources section of the Filming in Singapore page.

(d) Unmasking dispensations are to be kept strictly to the fixed cast of onscreen talent/performers (not interchangeable with other non-onscreen performing roles) for the entire production.

(e) No on-site audiences should be present on location; all personnel should comprise only talent/performers (i.e. cast), crew, and staff.

(f) Social group sizes is capped at 5 pax. This applies to filming in households.

 

From 21 June 2021 onwards, companies should take note of the following rules:

(a) All content productions may proceed with no more than 30 personnel on location, including no more than 10 onscreen talent/performers (who may be unmasked if necessary), at any given time.

(b) Companies registered with IMDA may proceed with no more than 50 personnel on location, including no more than 20 onscreen talent/performers (who may be unmasked if necessary), at any given time.

(c) Filming or recording of “live” singing is allowed with no more than 5 singers unmasked at any given time, and must observe a 2-metre safe distancing from the next person.

(d) Unmasking dispensations are to be kept strictly to the fixed cast of onscreen talent/performers (not interchangeable with other non-onscreen performing roles) for the entire production.

(e) No on-site audiences should be present on location; all personnel should comprise only talent/performers (i.e. cast), crew, and staff.

(f) Social group sizes will continue to be capped at 5 pax. This applies to filming in households and crew meal breaks.

For more details, please refer to our Filming in Singapore page, the Mandatory Safety Rules for the Resumption of Content Production and accompanying FAQs endorsed by IMDA, and the links to the Comprehensive Safety Measures posted by the Association of Independent Producers (AIPRO) and Singapore Association of Motion Picture Professionals (SAMPP). Both documents are collectively put together by media industry representatives and associations.”

For Arts Entertainment Stakeholders

Arts Entertainment Events

On 14 May 2021, the Multi-Ministry Taskforce (MTF) announced tightened community measures to decisively arrest the increasing number of COVID-19 cases in the community. 

All indoor and outdoor live performances should be deferred, unless these have been announced and publicised before 5 May 2021. Live performances which have been publicised before 5 May 2021 and which are scheduled to take place from 8 May through 13 Jun 2021 may only proceed with approval from MTI.

To seek approval to proceed for indoor and outdoor live performances which have been publicised before 5 May 2021, and which are scheduled to take place from 8 May through 13 June 2021, please submit the application form found in the “Resumption of Live Performances” section, to NAC and STB. 

There should be no announcement, publicity or ticket sale for live performances which have not already been publicised, until further notice.

From 16 May through 13 Jun 2021, group sizes in all arts and culture activities, including live performances to be limited to two persons, in line with the national guidelines.  Audiences will be capped at 50 pax (without pre-event testing) or 100 pax (with pre-event testing). All performers must be properly masked at all times on stage. Face shields are not allowed as a substitute for masks. There must also be no singing, and no playing of instruments that require intentional expulsion of air (e.g. wind and brass instruments), even if masked, in all live performances.

For the latest updates and details of the Safe Management Measures that are put in place for the Arts Entertainment sector, please refer to the relevant Advisories issued by the National Arts Council and National Heritage Board.

For more information, and for the latest updates on the COVID-19 situation, please visit the MOH’s website or call its hotline at 1800 333 9999.

For further queries or clarifications, please contact IMDA at info@imda.gov.sg or at 6377 3800.