Last updated: 13 March 2020

Published on: 12 March 2020

IMDA Suspends Zero Mobile’s Licence

SINGAPORE – 12 Mar, 2020: The Infocomm Media Development Authority (IMDA) has suspended Zero Mobile’s licence to provide Mobile Virtual Network Operator services with immediate effect, and blacklisted the company and its Director(s). This is due to Zero Mobile’s failure to address outstanding billing disputes with ex-subscribers in spite of IMDA’s reminders, following the cessation of Zero Mobile’s service plans in December 2019.  

IMDA takes the protection of consumers’ interests seriously. IMDA is investigating Zero Mobile for contraventions of consumer protection requirements under IMDA’s Telecom Competition Code, and will take enforcement action if there are any breaches. Concurrently, IMDA has worked with Zero Mobile to minimise the impact on about 230 ex-subscribers affected by its service cessation, including ensuring the porting of their numbers to existing telcos.  

IMDA has also directed Zero Mobile to resolve its billing issues with ex-subscribers, and advises affected ex-subscribers to stop their recurring auto-payment arrangements, if any, with Zero Mobile. We are currently assisting 12 remaining ex-subscribers with their billing issues.

If Zero Mobile fails to comply with IMDA’s direction to resolve all billing disputes, IMDA will cancel Zero Mobile’s licence on 18 March 2020. 

 


ISSUED BY THE INFOCOMM MEDIA DEVELOPMENT AUTHORITY, SINGAPORE


About the Infocomm Media Development Authority (IMDA) 

The Infocomm Media Development Authority (IMDA) leads Singapore’s digital transformation with infocomm media. To do this, IMDA will develop a dynamic digital economy and a cohesive digital society, driven by an exceptional infocomm media (ICM) ecosystem – by developing talent, strengthening business capabilities, and enhancing Singapore's ICM infrastructure. IMDA also regulates the telecommunications and media sectors to safeguard consumer interests while fostering a pro-business environment, and enhances Singapore’s data protection regime through the Personal Data Protection Commission.

For more news and information, visit www.imda.gov.sg or follow IMDA on Facebook and Twitter @IMDAsg.


For media clarifications, please contact: 

TAN Yan Fang (Ms) 
Assistant Manager, Communications and Marketing, IMDA
DID: (65) 6751 2703
Email: TAN_Yan Fang@imda.gov.sg

CHUA Hian Hou (Mr)
Deputy Director, Communications and Marketing, IMDA
DID: (65) 6202 4956
Email: chua_hian_hou@imda.gov.sg