Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to

Public consultation on Shared Responsibility Framework for phishing scams

Issued Date: 25/10/2023

The Monetary Authority of Singapore (MAS) and Infocomm Media Development Authority (IMDA) would like to seek views and comments from industry stakeholders and members of the public on the key areas of the proposed Shared Responsibility Framework (SRF).

The proposed framework for sharing responsibility and scam losses amongst financial institutions (FIs), telecommunication operators (Telcos) and consumers, for unauthorised transactions arising from phishing scams are set out in following documents for industry stakeholders and member of public’s views and and comments.

  1. Consultation Paper on Shared Responsibility Framework (831.41KB)
  2. Infographic on Shared Responsibility Framework (1.36MB)
  3. Draft Guidelines on Shared Responsibility Framework (356.06KB)

Please submit your views and comments using the shared responsibility framework public consult feedback form.

All submissions must reach MAS and IMDA by 11.59pm, 20 December 2023.