Basic Telecommunication Service QoS Performance For Q4 2001

Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter

April 1, 2002

Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter



1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed


Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed


Business DELs Fault Repair Time

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds


Operator Assistance for Local Calls & Directory Assistance (% of Calls Handled within 20 seconds)

Notes:

1. Figures are rounded up to 2 decimal places.

Last updated on: 24 May 2019

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