Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter
April 1, 2002Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter
1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer

3. Fault Repair Time - % of Faults Fixed

4. Fault Repair Time - % of Faults Fixed

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds

Notes:
1. Figures are rounded up to 2 decimal places.