Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

  1. IMDA
  2. Regulations and Licensing Listing
  3. Dealer and Equipment Registration Framework
  4. Compliance to IMDA Standards
  5. Basic Telecommunication Services
  6. Basic Telecommunication Service QoS Performance For Q4 2001

Basic Telecommunication Service QoS Performance For Q4 2001

Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter

April 1, 2002

Quality Of Service (QOS) Standards For Public Telecommunication Services For The Oct - Dec 2001 Quarter



1. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Residential DELs (within 5 working days or date specified by customer)

2. Telephone Installation for DELs Within 5 Working Days or Date Specified by Customer


Telephone Installation for Business DELs (within 5 working days or date specified by customer)

3. Fault Repair Time - % of Faults Fixed


Residential DELs Fault Repair Time

4. Fault Repair Time - % of Faults Fixed


Business DELs Fault Repair Time

5. Operator Assistance for Local Calls & Directory Assistance - % of Calls Handled within 20 seconds


Operator Assistance for Local Calls & Directory Assistance (% of Calls Handled within 20 seconds)

Notes:

1. Figures are rounded up to 2 decimal places.

LAST UPDATED: 04 OCT 2023

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