Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

NetLink Trust's existing Customised Agreements

NetLink Trust must adhere to IMDA’s regulations when providing customised agreements to its customers. These regulations ensure that NBN customers have fair and equal access to telecommunications services, promoting competition and innovation in the industry while also protecting the interests of consumers.

NetLink Trust's Customised Agreements

List of Customised Agreements

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Point-to-Point Connections
S/N NetLink Trust’s Customised Agreements Date of submission
1 Customised Agreement – Fibre services for 5G Mobility Trial in Science Park (208.36KB) 21 Nov 2019
2 Customised Agreement – Point-to-Point Connections for Enterprise Services (304.82KB) 13 Dec 2019
3 Customised Agreement – Point-to-Point Connection for Enterprise Services (Version 2) (313.25KB)
13 Aug 2020
4 Customised Agreement - Point-to-Point Connections for Enterprise Services (with high level routing map) (324.19KB) 5 Jan 2022
5 Customised Agreement - Point-to-Point Connections (208.38KB)
23 Sep 2021
6 Customised Agreement – Mobile Point-to-Point Connections and Point-to-Point Connections for Mobile Network Deployment and Enterprise Services (1.46MB) 24 Jul 2020
7 Addendum to Customised Agreement – Mobile Point-to-Point Connections and Point-to-Point Connections for Mobile Network Deployment and Enterprise Services (1.09MB)
11 Oct 2021
8 2nd Addendum to Customised Agreement – Mobile Point-to-Point Connections and Point-to-Point Connections for Mobile Network Deployment and Enterprise Services (540.44KB) 25 Jan 2022
9 Customised Agreement – Point-to-Point Connections for 5G Trial (202.22KB)
13 Mar 2020
10 Addendum to Customised Agreement - Point-to-Point Connections for 5G Trial (515.39KB)
12 Oct 2021
11 Customised Agreement - Point-to-Point Connections for 5G Trial (Version 2) (202.17KB)
9 Mar 2022
12 Customised Agreement – Provision of a Trial Point-to-Point Connection (115.75KB)
27 Jul 2020
13 Customised Agreement - Point-to-Point Connections for Mobile Network Deployment (271.39KB) 23 Nov 2023

NetLink Management Pte Ltd (as Trustee of the NetLink Trust)

1 NetLink Management Pte Ltd (as Trustee of the NetLink Trust) & Nucleus Connect Pte Ltd
Date of submission
Co-Location Agreement (164.59KB)
22 Aug 2012
Customised Agreement - Data Center Surcharge (99.19KB)
27 Mar 2013
Customised Agreement - New Co-location Room for 3-phase AC Power Supply (156.97KB)
25 Jun 2013 
Co-Location Agreement (Tuas CO) (177.56KB)
1 Aug 2012
3 NetLink Management Pte Ltd (as trustee of the NetLink Trust) & ViewQwest Pte Ltd
Date of submission
Customised Agreement- Data Center Access (102.54KB)
2 Apr 2013
Customised Agreement - Fibre Cross Connect Installation Service (180.44KB)
18 May 2018

Model Confidentiality Agreement

When a NetCo Qualifying Person and NetLink Management Pte Ltd (as Trustee of the NetLink Trust) negotiate a Customised Agreement, they must enter into a confidentiality agreement governing the negotiation process. If they fail to agree on a confidentiality agreement within 7 days of the receipt of request for negotiation, both parties must adopt the Model Confidentiality Agreement (MCA) (28.19KB), which has been approved by IMDA.

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LAST UPDATED: 08 DEC 2023