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NetLink Trust must adhere to IMDA’s regulations when providing customised agreements to its customers. These regulations ensure that NBN customers have fair and equal access to telecommunications services, promoting competition and innovation in the industry while also protecting the interests of consumers.
NetLink Trust's Customised Agreements
List of Customised Agreements
Non-Residential End-User Connections
NBAP Connections
Point-to-Point Connections
CO Diversity Connections
| S/N | NetLink Trust’s Customised Agreements | Date of submission |
|---|---|---|
| 1 | Customised Agreement – Trial CO Diversity using 1:1 CO-NBAP Connections for Enterprise Services (1.84MB) | 10 Jan 2020 |
| 2 | Addendum to Customised Agreement – Trial CO Diversity using 1:1 CO-NBAP Connections for Enterprise Services (593.44KB) | 3 Jul 2020 |
| 3 |
Customised Agreement - CO Diversity (Non-Residential Connections) (756.59KB) |
21 Sep 2020 |
| 4 | Customised Agreement - CO Diversity (Non-Residential Connections) (Version 2) (534.35KB) | 21 Jun 2022 |
| 5 | Customised Agreement - CO Diversity in relation to GVT (T) 17032 (1.02MB) |
11 Feb 2021 |
Rebate Programmes
| S/N | NetLink Trust’s Customised Agreements | Date of submission |
|---|---|---|
| 1 | Customised Agreement – Non Residential End User Connection Rebate Programme (469.12KB) | 10 Jan 2020 |
| 2 | Customised Agreement – Non Residential End User Connection Rebate Programme (Version 2) (469.20KB) | 10 Jan 2020 |
| 3 | 13 Oct 2020 | |
| 4 | Customised Agreement – Extended Non-Residential End User Connection Rebate Programme (501.19KB) | 19 Jul 2021 |
| 5 | Customised Agreement – Extended Non-Residential End User Connection Rebate Programme (Version 2) (129.39KB) | 11 Sep 2022 |
Fibre Routing map
| S/N | NetLink Trust’s Customised Agreements | Date of submission |
|---|---|---|
| 1 | Customised Agreement - Fibre Routing Map for ICO Connections (565.00KB) |
11 Feb 2021 |
| 2 | Addendum Customised Agreement - Fibre Routing Map for ICO Connections (151.57KB) |
23 Mar 2023 |
| 3 | Customised Agreement - Fibre Routing Map for ICO Connections (Version 2) (134.31KB) |
16 Dec 2022 |
| 4 | Customised Agreement - Fibre Routing Map for Proposed Connections (572.12KB) | 30 Dec 2021 |
| 5 | Customised Agreement - Fibre Routing Map for Proposed Connections (Version 2) (201.34KB) |
2 Jun 2022 |
| 6 | Addendum to Customised Agreement - Fibre Routing Map for Proposed Connections (Version 2) (57.29KB) |
9 Nov 2022 |
Others
| S/N | NetLink Trust’s Customised Agreements | Date of submission |
|---|---|---|
| 1 | Customised Agreement - Migration of Sch 2 Connections (494.88KB) | 11 Feb 2021 |
| 2 | Customised Agreement - Transfer of Sch 2 Connections (495.36KB) |
26 Apr 2021 |
| 3 | Addendum to Customised Agreement on Transfer of Sch 2 Connections (516.46KB) |
20 Aug 2021 |
| 4 | 2nd Addendum to Customised Agreement on Transfer of Sch 2 Connections (57.98KB) |
9 Nov 2022 |
| 5 | Customised Agreement – Fibre Migration Services (211.40KB) | 4 Apr 2012 |
NetLink Management Pte Ltd (as Trustee of the NetLink Trust)
| 1 | NetLink Management Pte Ltd (as Trustee of the NetLink Trust) & Nucleus Connect Pte Ltd |
Date of submission |
|---|---|---|
| Co-Location Agreement (106.50KB) |
22 Aug 2012 |
|
| Customised Agreement - Data Center Surcharge (99.19KB) |
27 Mar 2013 |
|
| Customised Agreement - New Co-location Room for 3-phase AC Power Supply (56.75KB) |
25 Jun 2013 |
|
| Co-Location Agreement (Tuas CO) (130.63KB) |
1 Aug 2012 |
|
| 2 | NetLink Management Pte Ltd (as Trustee of the NetLink Trust) & Singapore Telecommunications Limited |
Date of submission |
|---|---|---|
| Co-Location Agreement (107.48KB) |
29 Aug 2012 |
|
| Customised Agreement - Fibre Cross Connect Installation Service (279.51KB) |
21 Aug 2017 | |
| Customised Agreement - Switching of Existing GPON Service to XGPON Service for Residential End-User Connection and Vice Versa and Billing Account Transfer (332.04KB) | 22 Aug 2016 | |
| 3 | NetLink Management Pte Ltd (as trustee of the NetLink Trust) & ViewQwest Pte Ltd |
Date of submission |
|---|---|---|
| Customised Agreement- Data Center Access (102.54KB) |
2 Apr 2013 | |
| Customised Agreement - Fibre Cross Connect Installation Service (277.57KB) |
18 May 2018 |
|
| 4 | NetLink Management Pte Ltd (as trustee of the NetLink Trust) & M1 Limited |
Date of submission |
|---|---|---|
| Customised Agreement - Data Centre Surcharge (106.01KB) |
2 Apr 2012 |
|
| Customised Agreement - 3 Phase 63A AC Power (104.38KB) |
19 Nov 2012 |
|
| Customised Agreement - Non-standard Rack Size (176.94KB) |
21 Jun 2013 |
|
| Addendum to Customised Agreement – Non-standard Rack Size (153.33KB) |
7 Nov 2013 | |
| Addendum to Customised Agreement – Non-standard Rack Size (524.32KB) |
21 June 2022 | |
| Customised Agreement - Data Centre Connection for Service Providers (423.69KB) |
28 June 2013 |
|
| Addendum to Customised Agreement – Data Centre Connection for Service Providers (125.72KB) | 25 July 2019 | |
| Customised Agreement - Deployment in MMR at Global Switch Data Centre (268.57KB) |
17 Dec 2014 |
|
| Customised Agreement - Extension of Schedule 2 into Global Switch Data Centre (169.41KB) |
17 Dec 2014 |
|
| Customised Agreement - Extension of Schedule 2 into Telstra Data Centre (171.29KB) |
23 Nov 2015 | |
| 5 | NetLink Management Pte Ltd (as trustee of the NetLink Trust) & MyRepublic Broadband Pte Ltd |
Date of submission |
|---|---|---|
| Customised Agreement - Deployment in MMR at Global Switch Data Centre (268.15KB) |
26 Jan 2015 |
|
| Customised Agreement - Extension of Schedule 2 into Global Switch Data Centre (169.61KB) |
26 Jan 2015 |
|
| Customised Agreement - Data Centre Surcharge (163.65KB) |
10 May 2016 | |
| Addendum to Customised Agreement – Data Centre Surcharge (26.11KB) |
13 August 2020 | |
| Co-Location Agreement (Tuas CO) (338.55KB) | 23 June 2017 | |
| Addendum to Customised Agreement – Co-location Agreement (Tuas CO) (79.86KB) |
22 July 2022 | |
| Customised Agreement - Extension of Schedule 2 into Telstra Data Centre (255.86KB) | 30 June 2017 | |
| 6 | NetLink Management Pte Ltd (as trustee of the NetLink Trust) & SuperInternet Access Pte Ltd |
Date of submission |
|---|---|---|
| Customised Agreement - Deployment in MMR at Global Switch Data Centre (269.70KB) |
15 Jul 2015 |
|
| Customised Agreement - Extension of Schedule 2 into Global Switch Data Centre (175.21KB) |
15 Jul 2015 |
|
| Customised Agreement - Data Centre Surcharge (162.73KB) |
30 Jul 2015 |
|
| (Addendum) Customised Agreement – Data Centre Surcharge (80.84KB) | 22 Jan 2020 | |
| Customised Agreement - Data Centre Connection for Service Providers (369.22KB) |
12 Aug 2015 |
|
| (Addendum) Customised Agreement – Data Centre Connection for Service Providers (125.06KB) |
18 Sept 2019 | |
| 7 | NetLink Management Pte Ltd (as trustee of the NetLink Trust) & Colt Technology Services Pte Ltd |
Date of submission |
|---|---|---|
| Customised Agreement - Deployment in MMR at Global Switch Data Centre (269.79KB) |
13 Apr 2016 |
|
| Customised Agreement - Extension of Schedule 2 into Global Switch Data Centre (198.42KB) |
13 Apr 2016 |
|
| Customised Agreement - Data Centre Surcharge (163.25KB) |
13 Apr 2016 |
|
| (Addendum) Customised Agreement – Data Centre Surcharge (348.64KB) | 18 May 2020 | |
| Customised Agreement - Extension of Schedule 2 into Telstra Data Centre (171.72KB) |
13 Apr 2016 |
|
| Customised Agreement – Extension of a Schedule 2 into Telehouse Data Centre (248.79KB) | 17 Oct 2016 | |
| Customised Agreement – Addendum to Extension of Schedule 2 into Telehouse Data Centre (50.74KB) | 9 Nov 2022 | |
| Customised Agreement - Construction of Connection Duct at NLT’s Intermediate Manhole for NBAP (157.62KB) | 3 Sep 2018 | |
Model Confidentiality Agreement
When a NetCo Qualifying Person and NetLink Management Pte Ltd (as Trustee of the NetLink Trust) negotiate a Customised Agreement, they must enter into a confidentiality agreement governing the negotiation process. If they fail to agree on a confidentiality agreement within 7 days of the receipt of request for negotiation, both parties must adopt the Model Confidentiality Agreement (MCA) (28.19KB), which has been approved by IMDA.
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