Codes of Practice
Telecom Competition Code
The Telecom Competition Code is a comprehensive competition management framework that comprises ex-ante obligations and ex-post provisions which the licensees must comply with. The Telecom Competition Code has undergone two rounds of review since its introduction in 2000. The Telecom Competition Code 2012 came into effect on 23 April 2012. In 2014, IDA (now IMDA) conducted a review to streamline Sub-sections 126.96.36.199 and 3.3.7 of the Telecom Competition Code 2012 to align with the Personal Data Protection Act 2012 (PDPA) which came into effect on 2 July 2014, as licensees are required to comply with both the Telecom Competition Code 2012 and the PDPA. The revised Section 3 of the Telecom Competition Code 2012 took effect from 2 July 2014. View Telecom Competition Code.
Telecommunication Cybersecurity Code of Practice
The IMDA has formulated Codes of Practice to enhance the cyber security preparedness for designated licensees. Read more here.
Postal Codes of Practice and Notifications
In order to ensure a level playing field for the postal industry, the Postal Codes of Practice were introduced to address issues such as fair competition, interoperability, and merger and acquisition involving licensees. The list of gazetted notifications pertaining to postal licensees can also be viewed here. View Postal Codes of Practice and Notifications.
The Code of Practice defines the exemplary wiring workmanship and practices which the licensed telecommunication wiring contractors and installers are required to comply with. It supports the licensing scheme by ensuring good quality of performance of the telecommunication wiring and better aesthetics of the premises. For more details, click here to download the pdf file.
Code of Practice for Info-communication Facilities in Buildings
The purpose of the Code of Practice for Info-communication Facilities in Buildings (COPIF) is to ensure that developers and/or owners of buildings and developments provide adequate space and facilities for the deployment and operation of installation and plant; these are equipment used for providing info-communication services to the buildings. The COPIF also specifies the duties to be observed by developers, building/development owners and telecommunication licensees in relation to the provision, maintenance and utilisation of the relevant space and facilities provided, as directed under COPIF. Since its inception on 1 April 2000, the COPIF has been reviewed and revised when appropriate, to ensure its continued relevance in light of the evolving requirements for info-communication facilities. The latest COPIF 2018 and the COPIF Guidelines will come into effect on 15 December 2018.
Code of Practice for Provision of Premium Rate Services
To protect consumers, IMDA has issued the Code of Practice for Provision of Premium Rate Services (PRS) that sets out the duties to be observed by the PRS providers and their billing network operators when offering their services over the public telecommunication networks. View Code of Practice for Provision of Premium Rate Services.
Next Generation Nationwide Broadband Network NetCo Interconnection
On 25 February 2009, IDA (now IMDA) issued a NetCo Interconnection Code in exercise of the powers conferred by section 26(1) (a) to (c), (f) and (g) of the Telecommunications Act (Cap. 323). In 2017, IMDA conducted a review to amend Sections of the NetCo Interconnection Code to ensure the relevance of the pricing principles. The revised NetCo Interconnection Code came into effect on 7 April 2017.
Next Generation Nationwide Broadband Network OpCo Interconnection
The OpCo Interconnection Code is intended to, inter alia, specify the pricing, terms and conditions of Nucleus Connect Pte Ltd's (Nucleus Connect) services under the Interconnection Offer, and the obligations of both Nucleus Connect and persons requesting such services from Nucleus Connect. In 2017, IMDA conducted a review to amend Sections of the OpCo Interconnection Code to ensure the relevance of the pricing principles. The revised OpCo Interconnection Code came into effect on 21 November 2017.
Guidelines for Subscriber Verification Process
These Guidelines serve to enhance the robustness of the subscriber verification processes of telecommunication operators, to mitigate the risks of identity theft. Operators should review and tighten existing processes to protect consumers from unauthorised and fraudulent access of their accounts.
Unmanned Aircraft System Guidelines
Users and dealers of unmanned aircraft are reminded of the need to comply with the relevant regulation pertaining to the operation of such equipment and their associated devices. Please refer to the following guidelines for further information.
Accounting Separation Guidelines
This Accounting Separation Framework (ASF) prescribes the minimum requirements necessary to provide a structured regulatory reporting framework.
Deployment and Repair of Submarine Cable Systems
IMDA is the lead agency for the facilitation of physical deployment of submarine cable systems landing in Singapore. IMDA aims to provide guidance to interested parties to deploy submarine cable systems into Singapore.
Dispute Resolution Guidelines
These Guidelines set out the procedures and standards that IMDA will generally apply when resolving disputes between licensees under Sub-section 11.3 of the Telecom Competition Code 2012.
Guidelines for Service Provisioning over the Next Generation Nationwide Broadband Network
To ensure that Singapore will be able to realise significant economic benefits from the Next Generation Nationwide Broadband Network (Next Gen NBN), IMDA has put in place a multi-layered industry structure, initially consisting of a network company, a number of operating companies and numerous retail service providers. View Guidelines for Service Provisioning over Next Gen NBN Network.
Telecom Competition Guidelines
These Guidelines set out the framework that IMDA will use to determine whether a licensee has contravened any of the prohibitions contained in Sections 8 and 9 of the Telecom Competition Code 2012.
Telecom Consolidation and Tender Offer Guidelines
Advisory guidelines (Annex 1, Annex 2) Governing Consolidation Review and Tender Offer Process, under Section 10 of the Telecom Competition Code 2012.
Reclassification and Exemption Guidelines
Reclassification and Exemption Guidelines for Exemption under Sub-sections 2.3 and 2.5 of the Telecom Competition Code 2012.
Contract Period and Early Termination Charges Guidelines
These Guidelines explain how IMDA will apply Sub-section 3.2.3 of the Telecom Competition Code 2012 to early termination charges that are tied to contract periods in relation to End User Service Agreements.
Fixed Number Portability Guidelines
This document describes the technical approach for the deployment of fixed number portability (FNP) service by the facilities based operators offering fixed line level 6 voice service.
** The FNP Guidelines, prepared by the existing fixed telephony service providers using level "6" numbers, describes the current implementation of FNP amongst these operators. Notwithstanding, new FBOs who intend to offer or will be offering fixed telephony service using level "6" numbers, are free to adopt the existing or any other workable alternative solution to implement FNP. Please contact the existing operators (via the contact information on page 4 of the FNP Guidelines) for more information.