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eGov2015: Connecting People. Enriching Lives

20 June 2011 - Singapore today launched its next e-government masterplan (eGov2015). eGov2015 seeks to bring integration of systems, processes and service delivery from within the Government to beyond the Government.

Singapore, 20 June 2011 | For Immediate Release

Singapore today launched its next e-government masterplan (eGov2015). eGov2015 seeks to bring integration of systems, processes and service delivery from within the Government to beyond the Government. The vision of eGov 2015 is to be a Collaborative Government that Co-creates and Connects with our People. The masterplan will guide government agencies in the implementation of new ICT programmes in the next five years.

Developed with inputs from the people, private and public sectors, eGov2015 builds on the success of previous e-Government plans. Today, Singapore is recognized by international benchmarking studies such as the World Economic Forum's Global IT Report and the Waseda University e-Government Ranking. Singapore's eGovernment projects have also been conferred international awards which includes the Stockholm Challenge Award and the UN Public Service Award. More importantly, citizens and businesses have embraced e-government, with 84 per cent of citizens having transacted electronically with the Government in 2010. See Annex A (159.97KB) for highlights of the key achievements under the iGov2010 masterplan.

To achieve the vision of a Collaborative Government, the new masterplan will focus on three strategic areas:

  • Co-creating for Greater Value
  • Connecting for Active Participation
  • Catalysing Whole-of-Government Transformation

Co-creating for Greater Value

The Government will continue to leverage technological advancements to enhance the delivery of public services. In the next few years, citizens can expect new public services that will bring about greater convenience and improve customer experience when they transact with the Government. At the same time, the Government will also develop platforms to enable the private sector to co-create with the Government and offer new value-added services to the public.

Two new public services- and mGov@SG - were launched today. is Singapore's first-stop portal for access to publicly available government data. Users will be able to access more than 5,000 publicly available datasets from more than 50 public agencies, download datasets for research purposes and to create applications, as well as to search for applications that use government data. See Annex B (674.14KB) for more information on

Riding on the successful implementation of mobile government services (m-services), the Government hopes to catalyse the development of more feature-rich and innovative m-services to meet the growing needs of our increasingly mobile population. From mGov@SG, individuals and businesses can easily search for, identify and access government m-services that can be used on their specific device. See Annex C (266.10KB) for more information on mGov@SG.

Connecting for Active Participation

Singaporeans use social media sites extensively. In response to changes in the way citizens consume news and express their views, a number of government agencies have launched their own social media platforms in recent years to engage citizens.

Under eGov2015, the Government hopes to widen and deepen the e-engagement efforts and experiment with new ways to tap on the wisdom and resources of netizens. The programmes will include efforts to increase awareness and participation in public consultation exercises. Citizens will be invited and informed of the latest consultation topics via alerts sent out through mobile and social media apps. The Government will also explore new platforms for engaging citizens, such as crowdsourcing tools for ideas and initiatives. These initiatives will be supported by a plan to enhance public officers' capabilities in using new media tools to engage the public. See Annex D (139.68KB) for more information Enhanced eConsultation and New E-Engagement Platforms.

Catalysing Whole-of-Government Transformation

This last strategic area will focus on transforming the public sector infrastructure and build relevant capabilities among public officers. The programmes include building a next generation whole-of-government ICT infrastructure to enhance cross-agency collaboration and to support new programmes that will be rolled out as part of eGov2015. For example, the Government will establish a private cloud (G-Cloud) to offer shared services in a secure and multi-tenanted environment. See Annex E (184.40KB) for more information on G-Cloud.

The eGov2015 Masterplan will evolve to respond to socio-economic and technology changes over the next five years. For more information on eGov2015, please visit;


About Infocomm Development Authority of Singapore

The Infocomm Development Authority of Singapore (IDA) is committed to growing Singapore into a dynamic global infocomm hub. IDA uses an integrated approach to developing infocommunications in Singapore. This involves nurturing a competitive telecoms market as well as a conducive business environment with programmes and schemes for both local and international companies. For more news and information, visit

About Ministry of Finance

The Ministry of Finance aims to advance the well-being and development of Singapore through Finance. The Ministry strives to achieve a balanced budget through prudent fiscal policy, foster a regulatory environment conducive to business and enterprise, ensure prudent investment of the Government's reserves and other public funds, and sets policies for government procurement, e-government, customs regulation, accounting standards and business regulation.

We achieve this together with our departments (Accountant-General's Department, Singapore Customs and - Centre for Shared Services), and statutory boards (Accounting & Corporate Regulatory Authority, Inland Revenue Authority of Singapore and Tote Board).

About Ministry of Information, Communications and the Arts

The Ministry of Information, Communications and the Arts' mission is to develop Singapore as a Global City for information, communications and the arts, so as to build a creative economy and a connected society with a Singaporean identity rooted in our multicultural heritage. It seeks to propel the creative economy through the development and promotion of the creative industries in the arts, design, media and infocomm technology sectors to create new economic value and jobs. It also aims to forge a strong sense of community, national identity, rootedness and inclusion among Singaporeans, and to foster better understanding between the Government and its various stakeholders through effective public communications. MICA's vision is to nurture and develop a Creative People, Gracious Community and Connected Singapore.

For media clarification, please contact:

Infocomm Development Authority of Singapore

TAN Gim Lay (Ms)
Assistant Director
Corporate & Marketing Communication
DID: +65 6211 0485
HP: +65 9877 6047

Grace CHIANG (Ms)
Corporate & Marketing Communication
DID: +65 6211 3863
HP: +65 9797 9615