13 June 2014 - The Infocomm Development Authority (IDA) is seeking views through a public consultation on the proposed changes that OpenNet intends to make to its Interconnection Offer ("ICO") to improve service provisioning standards and to better address demand for fibre-based services by residential and non-residential end-users.
Singapore, 13 June 2014 | For Immediate Release
IDA seeks public feedback for the review of OpenNet's Interconnection Offer
The Infocomm Development Authority (IDA) is seeking public feedback on OpenNet's proposed changes to its Interconnection Offer ("ICO")1. Through these proposed changes, OpenNet plans to improve on its service provisioning standards and better address the demand for fibre-based services by residential and non-residential end-users.
OpenNet recently put in place several initiatives to reduce delays and improve on its service provisioning standards. These include providing more appointment slots to serve potential spikes in demand during the IT shows and conducting tenders to sub-contract the fibre service provisioning work to their Requesting Licensees. Beyond these measures, OpenNet is now proposing to introduce other changes to its ICO to address other operational issues and further improve its performance standards.
Some of the key proposed changes by OpenNet include:
- Revising the current Quota Adjustment Mechanism (QAM)2 to better meet the demand for fibre services by end users and providing industry with an option to pre-book installation slots based on committed forecasts;
- Introducing a fibre switchover process that is intended to improve end-user experience when switching from one service provider to another.
With the series of measures that OpenNet is proposing to implement, there will be a need to make corresponding changes to OpenNet's ICO. In line with the NetCo Interconnection Code 2009, IDA is seeking public feedback to these proposed changes. The public consultation exercise will be held from 13 June to 14 July 2014, and the ICO review is expected to be completed in the fourth quarter (October to December) of 2014.
IDA will continue to monitor OpenNet's performance and put in place additional measures where necessary.
For more information, please refer to this webpage: www.ida.gov.sg/Policies-and-Regulations/Consultation-Papers-and-Decisions/Open-For-Public-Comments.
ISSUED BY INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE
Notes to Editor:
1 The ICO defines the terms and conditions under which OpenNet may offer its services to any Qualifying Persons.
2 The QAM is a mechanism that allows for adjustments to quota on an ongoing basis so as to meet demand according to seasonal fluctuations such as IT fairs.
About Infocomm Development Authority of Singapore
The mission of the Infocomm Development Authority of Singapore (IDA) is to develop information technology and telecommunications within Singapore with a view to serve citizens of all ages and companies of all sizes. IDA does this by actively supporting the growth of innovative technology companies and start-ups in Singapore, working with leading global IT companies as well as developing excellent information technology and telecommunications infrastructure, policies and capabilities for Singapore. For more news and information, visit www.ida.gov.sg.