Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to

IMDA seeks industry’s views on the draft Code of Practice for Competition in the Provision of Telecommunication and Media Services


The Infocomm Media Development Authority (“IMDA”) today launched a second public consultation to seek views on the draft Code of Practice for Competition in the Provision of Telecommunication and Media Services (“Code”) (“Second Public Consultation”). The Code aims to promote fair and efficient competition, enhance consumer protection and improve regulatory clarity to encourage licensees to develop new and innovative services.

The first public consultation took place in February 2019 and industry players were invited to share their views on how to align the rules and regulations of the media and telecommunication industry, through the harmonisation of the Code of Practice for Competition in the Provision of Telecommunication Services 2012 and the Code of Practice for Market Conduct in the Provision of Media Services (“First Public Consultation”).

Industry players were largely supportive of the proposed policy positions and their comments have been reviewed and incorporated into the draft Code, where appropriate. The second public consultation will allow industry players to review the draft Code and share their comments with IMDA.

Both consumers and licensees are expected to benefit from the harmonised Code.

Consumers’ interest, for example, will be better protected by a common set of consumer protection rules to increase transparency and facilitate resolution of disputes. These consumer protection rules include: (i) restricting detrimental mid-contract changes by all telecommunication licensees; (ii) enhancing transparency of billing information by requiring a list of minimum billing information in end users’ bills; and (iii) strengthening consumers’ understanding of contractual terms by requiring all telecommunication licensees to provide a Critical Information Summary which summarises the key terms and conditions to consumers at the point of subscription.

Licensees will benefit from a harmonised and streamlined set of regulatory requirements to ensure fair competition in the telecommunication and media markets; and an updated set of regulations to keep pace with technological advancements and market developments. The proposed revisions will provide greater market certainty and business flexibility for licensees to innovate and offer new services, potentially bringing about greater benefits for consumers.


The public consultation will begin today, 5 January 2021, and will close on 2 March 2021 [8 weeks after launch]. Full details of the public consultation are available here.


Issued by the Infocomm Media Development Authority (IMDA)

About Infocomm Media Development Authority (IMDA)

The Infocomm Media Development Authority (IMDA) leads Singapore’s digital transformation with infocomm media. To do this, IMDA will develop a dynamic digital economy and a cohesive digital society, driven by an exceptional infocomm media (ICM) ecosystem – by developing talent, strengthening business capabilities, and enhancing Singapore's ICM infrastructure. IMDA also regulates the telecommunications and media sectors to safeguard consumer interests while fostering a pro-business environment, and enhances Singapore’s data protection regime through the Personal Data Protection Commission.

For more news and information, visit or follow IMDA on LinkedIn (@IMDA), Facebook (@IMDAsg) and Instagram (@IMDAsg).

For media clarifications, please contact:

(Ms) Sumita Sreedharan
(Communications and Marketing)
DID: (65) 6955 0224

(Mr) CHUA Hian Hou
Deputy Director
(Communications and Marketing)
DID: (65) 6202 4956

Explore related tags

Explore more