All three Internet Access Service Providers (IASPs), SingNet, Pacific Internet and CyberWay have achieved Quality of Service (QoS) standards which are higher than the minimum levels set by TAS for the third quarter 1996 ...
Singapore, 12 November 1996 | For Immediate Release
All three Internet Access Service Providers (IASPs), SingNet, Pacific Internet and CyberWay have achieved Quality of Service (QoS) standards which are higher than the minimum levels set by TAS for the third quarter 1996 (July-September 96).
Overall, all three IASPs have maintained a high level of service standards in the third quarter of 96. While SingNet failed to comply with the required QoS standard of keeping its network up and running for more than 98% of the time during the second quarter of 96, it has shown marked improvements. For the third quarter of 96, SingNet was able to maintain its network up and running at 99.8% of the time, while both PacNet and CyberWay's networks achieved 99.9%.
Apart from having to keep its network up and running for subscribers' access to the Internet, all the IASPs have also been able to ensure that subscribers' dial-in access to the system be at more than 90% i.e. no more than one out of 10 calls getting a busy signal. All three IASPs managed a near 100% dialing-in access. In terms of time required to activate users' account applications, all three IASPs have been able to comply with the required three working days for dial-up users and seven working days for leased-line users. (See Table 1)
TAS will continue to monitor the performance of the IASPs and ensure that they comply fully with the QoS standards set, so as to protect the interest of all Internet users in this competitive environment. TAS' goal is to ensure as well as to help the IASPs achieve the highest possible QoS standards so that consumers will ultimately get good value and high quality services.
| QoS Indicators | QoS Standard | CyberWay | PacNet | SingNet | |
|---|---|---|---|---|---|
| 1. | Overall Network Availability | >98% | 99.85% | 99.87% | 99.77% |
| 2. | - % for month with the lowest results |
99.76% | 99.80% | 96.60% | |
| 3. | System Accessibility | ||||
| 4. | - Dial-up Access | >90% | ~100% | ~100% | ~100% |
| 5. | - Leased-Line Access | >99% | 100% | 100% | 100% |
| 6. | Service Activation Time | ||||
| 7. | - Dial-up Access | <= 3="" working="" days="" or="" date="" specified="" by=""> | 100% | 100% | 100% |
| 8. | - Leased-line Access (excludes leased line installation time) |
<= 7="" working="" days="" or="" date="" specified="" by=""> | 100% | 100% | 100% |
For news information, please contact:
Ms Loo Wai Ling
Corporate Communication Executive
Tel: (65) 322 1999
Fax: (65) 323 0941
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