1 June 2010 - Updated, relevant and easy to use, all the time and anytime - these are the expectations that citizens and businesses have of Singapore government websites, and also the qualities that have gained distinction for 10 government agencies at the Singapore Government Web Excellence Awards.
Singapore, 1 June 2010 | For Immediate Release
Agencies Recognised For Excellent Websites
Updated, relevant and easy to use, all the time and anytime - these are the expectations that citizens and businesses have of Singapore government websites, and also the qualities that have gained distinction for 10 government agencies at the Singapore Government Web Excellence Awards.
The Web Excellence Awards accords recognition to government agencies which have achieved high standards for their websites in terms of user-friendliness, content presentation, overall website management and the effective delivery of electronic services. The winning websites which set the benchmark of quality for government websites are:
Outstanding Award
- Central Provident Fund Board - cpf.gov.sg
- Housing Development Board - hdb.gov.sg
- Land Transport Authority - onemotoring.com.sg
Merit Award
- Accounting and Corporate Regulatory Authority - acra.gov.sg
- Civil Aviation Authority of Singapore - caas.gov.sg
- Health Promotion Board - hpb.gov.sg
- Immigration and Checkpoint Authority - ica.gov.sg
- Inland Revenue Authority of Singapore - iras.gov.sg
- Ministry of Information, Communications and the Arts - www.sg
- Singapore Customs - customs.gov.sg
Mr Zaqy Mohamed, Chairman of the Government Parliamentary Committee, Ministry of Information, Communications and the Arts, and Member of Parliament for Hong Kah Group Representation Constituency, presented the Awards to the winners and launched the Singapore government portal www.gov.sg today.
In addition to a panel of judges, the Web Excellence Awards included public voting as a key scoring component. A viral campaign to promote the competition garnered more than 26,000 public votes for their favourite agency websites.
The Singapore Government's Web Transformation Journey
The Web Excellence Awards is a key project conceptualised as part of the government's Web Transformation Strategy (WTS), which aims to create a vibrant, engaging and integrated government Internet landscape. It provides a whole-of-government support environment through establishing standards and sharing best practices on website development, to enable agencies to continually improve their websites. This ensures that government websites meet citizens' and businesses' evolving needs and expectations, facilitating excellent service delivery.
"Information on government websites should be presented in an intuitive way and be relevant to the users" said Mr Lim Hock Chuan, Deputy Secretary for Performance, Ministry of Finance. "Our websites must enable our customers to find the information they need quickly and have a seamless experience when dealing with multiple government agencies".
The WTS also aims to provide government agencies with commonly used tools and applications that allow them to provide citizens with a more integrated online experience. For example, the integrated Frequently Asked Questions, or iFAQ, provides users with a single point of search to common questions asked of government agencies. Regardless of the agency website from which a customer starts an FAQ search, the iFAQ search platform will return with all relevant FAQs from 86 different government agencies, which collectively contribute more than 26,000 questions and answers.
Both the WTS and Web Excellence Awards are part of the iGov2010 Masterplan. The iGov2010 strategies are:
- Increasing the reach and richness of e-services, such as through the delivery of proactive, user-friendly, responsive and integrated e-services;
- Increasing citizens’ mindshare in e-engagement, such as through the delivery of clear and useful information online in a vibrant and interesting manner;
- Enhancing capacity and synergy in government; and>
- Enhancing national competitive advantage.
JOINTLY ISSUED BY MINISTRY OF FINANCE AND INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE
Related Resources:
About the Ministry of Finance, Singapore
The Ministry of Finance (MOF) seeks to create a better Singapore through Finance. This is done by focusing on three strategic outcomes: sound public finances, growth opportunities for all, and high performance government. We aim to collaborate with industry experts to make Singapore a world-class financial and business hub. For more information, please visit our website at www.mof.gov.sg.
About Infocomm Development Authority of Singapore
The Infocomm Development Authority of Singapore (IDA) is committed to growing Singapore into a dynamic global infocomm hub. IDA uses an integrated approach to developing infocommunications in Singapore. This involves nurturing a competitive telecoms market as well as a conducive business environment with programmes and schemes for both local and international companies. For more information, visit www.ida.gov.sg.
For media clarification, please contact:
Infocomm Development Authority of Singapore
Howard LEE (Mr)
Manager, Corporate & Marketing Communication
Tel: +65 6211 0225
Fax: +65 6211 2226
Email: howard_lee@imda.gov.sg
Jennifer TOH (Ms)
Assistant Director, Corporate & Marketing Communication
Tel: +65 6211 0508
Fax: +65 6211 2226
Email: jennifer_toh@imda.gov.sg
Ministry of Finance, Singapore
Glyn TAN Hui Ping (Ms)
Associate, Corporate Communications Directorate
Tel: +65 6332 7336
Fax: +65 6337 4134
Email: glyn_tan@mof.gov.sg
Andy ONG (Mr)
Head (Corporate Communications)
Corporate Communications Directorate
Tel: +65 63328987
Fax: +65 63374134
Email: andy_ong@mof.gov.sg
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