Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

Postal Services

By providing research and statistical data related to postal services in Singapore, IMDA offers valuable insights into the performance and trends of the postal industry, supporting evidence-based decision-making and driving progress in Singapore's digital landscape.

Postal Statistics

Quality of Service

Year

Quality of Service

2022*

Quality of Service Reports for 2022 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2022 due to disruptions in flight schedules due to the COVID-19 pandemic.

2021*

Quality of Service Reports for 2021 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2021 due to disruptions in flight schedules due to the COVID-19 pandemic.

2020*

Quality of Service Reports for 2020 (Jan - Dec)

*IMDA suspended the Quality of Service standards for postal services from March to September 2020 due to the COVID-19 pandemic. All Quality of Service standards were reinstated from October 2020 except for outgoing basic letters despatched.

2019

Quality of Service Reports for 2019 (Oct - Dec)

Quality of Service Reports for 2019 (Jul - Sep)

Quality of Service Reports for 2019 (Apr - Jun)

Quality of Service Reports for 2019 (Jan - Mar)

2018

Quality of Service Reports for 2018 (Oct - Dec)

Quality of Service Reports for 2018 (Jul - Sep)

Quality of Service Reports for 2018 (Apr - Jun)

Quality of Service Reports for 2018 (Jan - Mar)

2017

Quality of Service Reports for 2017 (Oct - Dec)

Quality of Service Reports for 2017 (Jul - Sep)

Quality of Service Reports for 2017 (Apr - Jun)

Quality of Service Reports for 2017 (Jan - Mar)

2016

Quality of Service Reports for 2016 (Oct - Dec)

Quality of Service Reports for 2016 (Jul - Sep)

Quality of Service Reports for 2016 (Apr - Jun)

Quality of Service Reports for 2016 (Jan - Mar)

2015

Quality of Service Reports for 2015 (Oct - Dec)

Quality of Service Reports for 2015 (Jul - Sep)

Quality of Service Reports for 2015 (Apr - Jun)

Quality of Service Reports for 2015 (Jan - Mar)

2014

Quality of Service Reports for 2014 (Oct - Dec)

Quality of Service Reports for 2014 (Jul - Sep)

Quality of Service Reports for 2014 (Apr - Jun)

Quality of Service Reports for 2014 (Jan - Mar)

2013

Quality of Service Reports for 2013 (Oct - Dec)

Quality of Service Reports for 2013 (Jul - Sep)

Quality of Service Reports for 2013 (Apr - Jun)

Quality of Service Reports for 2013 (Jan - Mar)

2012

Quality of Service Reports for 2012 (Oct - Dec)

Quality of Service Reports for 2012 (Jul - Sep)

Quality of Service Reports for 2012 (Apr - Jun)

Quality of Service Reports for 2012 (Jan - Mar)

2011

Quality of Service Reports for 2011 (Oct - Dec)

Quality of Service Reports for 2011 (Jul - Sep)

Quality of Service Reports for 2011 (Apr - Jun)

Quality of Service Reports for 2011 (Jan - Mar)

2010

Quality of Service Reports for 2010 (Oct - Dec)

Quality of Service Reports for 2010 (Jul - Sep)

Quality of Service Reports for 2010 (Apr - Jun)

Quality of Service Reports for 2010 (Jan - Mar)

2009

Quality of Service Reports for 2009 (Oct - Dec)

Quality of Service Reports for 2009 (Jul - Sep)

LAST UPDATED: 16 NOV 2023

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