By providing research and statistical data related to postal services in Singapore, IMDA offers valuable insights into the performance and trends of the postal industry, supporting evidence-based decision-making and driving progress in Singapore's digital landscape.

Postal Statistics

Quality of Service

Year

Quality of Service

2022*

Quality of Service Reports for 2022 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2022 due to disruptions in flight schedules due to the COVID-19 pandemic.

2021*

Quality of Service Reports for 2021 (Jan - Dec)

*The Quality of Service standard for outgoing basic letters despatched remained suspended in 2021 due to disruptions in flight schedules due to the COVID-19 pandemic.

2020*

Quality of Service Reports for 2020 (Jan - Dec)

*IMDA suspended the Quality of Service standards for postal services from March to September 2020 due to the COVID-19 pandemic. All Quality of Service standards were reinstated from October 2020 except for outgoing basic letters despatched.

2019

Quality of Service Reports for 2019 (Oct - Dec)

Quality of Service Reports for 2019 (Jul - Sep)

Quality of Service Reports for 2019 (Apr - Jun)

Quality of Service Reports for 2019 (Jan - Mar)

2018

Quality of Service Reports for 2018 (Oct - Dec)

Quality of Service Reports for 2018 (Jul - Sep)

Quality of Service Reports for 2018 (Apr - Jun)

Quality of Service Reports for 2018 (Jan - Mar)

2017

Quality of Service Reports for 2017 (Oct - Dec)

Quality of Service Reports for 2017 (Jul - Sep)

Quality of Service Reports for 2017 (Apr - Jun)

Quality of Service Reports for 2017 (Jan - Mar)

2016

Quality of Service Reports for 2016 (Oct - Dec)

Quality of Service Reports for 2016 (Jul - Sep)

Quality of Service Reports for 2016 (Apr - Jun)

Quality of Service Reports for 2016 (Jan - Mar)

2015

Quality of Service Reports for 2015 (Oct - Dec)

Quality of Service Reports for 2015 (Jul - Sep)

Quality of Service Reports for 2015 (Apr - Jun)

Quality of Service Reports for 2015 (Jan - Mar)

2014

Quality of Service Reports for 2014 (Oct - Dec)

Quality of Service Reports for 2014 (Jul - Sep)

Quality of Service Reports for 2014 (Apr - Jun)

Quality of Service Reports for 2014 (Jan - Mar)

2013

Quality of Service Reports for 2013 (Oct - Dec)

Quality of Service Reports for 2013 (Jul - Sep)

Quality of Service Reports for 2013 (Apr - Jun)

Quality of Service Reports for 2013 (Jan - Mar)

2012

Quality of Service Reports for 2012 (Oct - Dec)

Quality of Service Reports for 2012 (Jul - Sep)

Quality of Service Reports for 2012 (Apr - Jun)

Quality of Service Reports for 2012 (Jan - Mar)

2011

Quality of Service Reports for 2011 (Oct - Dec)

Quality of Service Reports for 2011 (Jul - Sep)

Quality of Service Reports for 2011 (Apr - Jun)

Quality of Service Reports for 2011 (Jan - Mar)

2010

Quality of Service Reports for 2010 (Oct - Dec)

Quality of Service Reports for 2010 (Jul - Sep)

Quality of Service Reports for 2010 (Apr - Jun)

Quality of Service Reports for 2010 (Jan - Mar)

2009

Quality of Service Reports for 2009 (Oct - Dec)

Quality of Service Reports for 2009 (Jul - Sep)

LAST UPDATED: 07 AUG 2023

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