Help us serve you better by:
Ensuring your application forms are duly completed with the necessary supporting documents and information.
Providing accurate, clear and complete information and documents to help IMDA address your feedback with our licensees.
Being civil, honest and professional in your dealings with us. Please understand that we will not respond to any person who is abusive, offensive or threatening in language or behaviour.
IMDA strives to meet the following service standards:
| Service channels | Service standards |
|---|---|
| Counter Channels | Visits are strictly for media classification services and on an appointment basis only. To book an appointment, please email IMDA at customer_services@imda.gov.sg. Please be punctual. |
| IMDA Hotlines | We may experience high call volumes during peak days (e.g. Mondays). We seek your understanding if you have difficulty getting through to speak to our officers. You can contact us at our hotline: 1800 837 9979. |
| Emails | We will reply to general enquiries within 3 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. Please email your queries to info@imda.gov.sg. |
| Faxes | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
| Mail Correspondences | We will reply to general enquiries within 14 working days. However, we may need more time to respond to you, depending on the nature and complexity of the issues that you have raised. |
For processing Certificates and Licenses:
|
Services |
Processing Time |
|---|---|
|
Radio-communication |
Within 10 working days for 90% of applications |
|
Services |
Processing Time |
|---|---|
|
Arts Entertainment Licence |
Within 20 working days for 90% of applications *To allow sufficient time for processing, applicants are required to submit their applications in accordance to the submission guidelines (66.85KB). |
|
Services |
Processing Time |
|---|---|
|
Classification of Arts Entertainment in Public Entertainment Licensed Establishments or Events |
Within 20 working days for 90% of applications *To allow sufficient time for processing, public entertainment licensees are required to submit their applications in accordance to the submission guidelines (510.66KB). |
|
Services |
Processing Time |
|---|---|
|
Classification of Films for Distribution |
1) Within 40 working days for 90% of applications meant for distribution *Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
|
Services |
Processing Time |
|---|---|
|
Classification of Films |
Within 10 working days for 90% of applications meant for theatrical release * Applicants should ensure that their applications meet the requirements set out in the Film Submission Guidelines (773.51KB). Should there be any content concerns, IMDA may require more time to review and we seek your understanding on this. IMDA will keep you posted on the progress of your application.
|
|
Services |
Processing Time |
|---|---|
|
Classification of |
1) Within 5 working days for video game titles submitted for classification under Premium service* for 90% of applications *Applicants should ensure that their applications meet the requirements set out in the Video Games Submission Guidelines (759.32KB).
|
|
Services |
Processing Time |
|---|---|
|
Dealer's License |
Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system.
|
|
Services |
Processing Time |
|---|---|
|
Equipment Registration |
Within 10 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Exhibition of Telecommunication |
Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Exhibition of Telecommunication |
Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Express Letter Services Licence |
Within 10 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Facilities-Based Operator Licence |
Within 4 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Film Distribution |
|
|
Services |
Processing Time |
|---|---|
|
Imported Publications Application |
1) Within 3 working days for applications for Imported Magazines for 90% of applications 2) Within 20 working days for applications for Imported Books, Comics and Other Publications for 90% of applications Should there be any content concerns, IMDA may require more time to review and we seek your understanding in this. IMDA will keep you posted on the progress of your application. |
|
Services |
Processing Time |
|---|---|
|
In-building Terrestrial |
Within 4 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Internal Wiring Contractor License |
Within 2 working days for 90% of applications submitted through LicenceOne, on-line application system. |
|
Services |
Processing Time |
|---|---|
|
Internal Wiring Installer License |
Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Internet Service Provider (ISP) Registration |
|
|
Services |
Processing Time |
|---|---|
|
Issuing of Ship |
Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Local Broadcast Licencing |
|
|
Services |
Processing Time |
|---|---|
|
Marine Licences (Inmarsat Land Mobile, Ship Station & Other Licences) |
Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
New TV Channels and Radio Stations |
Within 20 working days upon receipt of all information required. |
|
Services |
Processing Time |
|---|---|
|
Newspaper Permit |
|
|
Services |
Processing Time |
|---|---|
|
Printing Press Licence |
|
|
Services |
Processing Time |
|---|---|
|
Satellite Downlink Licence |
Within 3 weeks for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Services-Based Operator (Class) Licence |
Within 1 working day for 100% applications submitted through LicenceOne, on-line application system. |
|
Services |
Processing Time |
|---|---|
|
Services-Based Operator (Individual) Licence |
Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
Subscription International |
|
|
Services |
Processing Time |
|---|---|
|
Telecom Cable Detection |
Within 7 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
TV-Receive Only (TVRO) Licence |
|
|
Services |
Processing Time |
|---|---|
|
Use of Temporary Frequency |
Within 14 working days for 90% of applications. |
|
Services |
Processing Time |
|---|---|
|
VSAT Licence |
Within 3 weeks for 90% of applications. |
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