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IMconnected

last updated 19 September 2017

IMconnected gathers usage experience from users' mobile phones, such as broadband speed, latency and coverage on mobile cellular networks including 3G and 4G, as well as on Wi-Fi networks.

MyConnection SG Icon IMconnected 

Crowdsourcing Consumers' Mobile Broadband Experience

IMconnected is a mobile application that utilises voluntary crowdsourcing to improve the quality of experience for mobile broadband users. IMconnected gathers usage experience from users' mobile phones, such as broadband speed, latency and coverage on mobile cellular networks including 3G and 4G, as well as on Wi-Fi networks. This will allow IMDA to have a better understanding of mobile broadband performance and take measures to improve consumers' usage experience.

IMconnected, designed to run in the background of a mobile phone, will collect and send the information in anonymised form back to IMDA. The information will form various sets of data points that can be used to assess the mobile network operators' performance collectively.

IMconnected is available for both iOS and Android users. Interested participants can download the mobile application by searching for "IMconnected" on both the Apple App Store and the Google Play Store for Android Users, or by clicking on the buttons below.

Apple app store - tn Play Store - tn

Results

IMDA would like to thank all participants of IMconnected for their continual support towards the improvement of mobile service experience in Singapore. As more users participate in IMconnected, IMDA will be able to gather more data points for better accuracy in the results.

IMDA will publish the IMconnected results twice every year. The publication is to increase information transparency to help consumers make informed choices on their mobile broadband plans and encourage operators to improve the usage experience for consumers.

(January 2017 – June 2017)

(July 2016 – December 2016)

(January 2016 – June 2016)

(July 2016 – December 2016)

(October 2014 – March 2015)

Pilot Phase

IDA (now IMDA) launched the MyConnection SG (now IMconnected) mobile application as a Pilot in October 2014. It was intended to complement the IMDA Quality of Service ("QoS") framework, allowing IMDA to have a better understanding of wireless broadband performance and consumers' service or usage experience. The mobile application utilises voluntary crowdsourcing to gather the quality of experience anonymously from mobile users, such as broadband speed, latency and coverage on 3G and 4G cellular mobile networks, as well as usage experience on Wi-Fi networks.

The Pilot was a success as the results from the Pilot had been very useful in identifying areas for improvement in our local mobile networks. With the successful conclusion of the pilot in Jun 15, IDA (now IMDA) has decided that MyConnection SG (now IMconnected) will continue to be made available to iOS and Android users via the Apple App Store and Google Play Store respectively.

IMconnected will continually improve and aims to attract more participants into the programme. IMDA welcomes any feedback that could help improve the application.

Safeguarding Consumers' Data

All data collected will be fully anonymised and protected. IMconnected will collect the following key information periodically in the background:

Data Performance Voice Performance Device Identifiers
  1. Session throughput
  2. Latency
  3. Packet loss per session
  4. Data volume utilised
  1. Experienced network coverage
  1. Manufacturer and model
  2. Operating System
  3. Location Information*

Users are advised to turn on the location feature of their mobile phones for more accurate data and feedback to IMDA.

IMconnected will not collect data, such as:

  • Mobile number, IMEI and IMSI
  • Name, age, NRIC numbers and address
  • Photographs or video images from your phone
  • Personal email address or any online profiles

IMconnected does not collect or record the usage of your applications, e.g. internet browsing history, URLs or call activities.

For more information on IMconnected, please refer to the following: