Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to

Public Consultation on Nucleus Connect's Interconnection Offer

Issued Date: 26/06/2019

Decision Date: 01/11/2019

11 November 2019

On 4 November 2019, Nucleus Connect submitted a clean copy of the approved ICO.

Approved Nucleus Connect’s ICO

Master Interconnection Offer Agreement (719.11KB)

General Service Terms and Conditions (522.31KB)

Service Schedule - Aggregation Ethernet Virtual Connection (AG-EVC) (551.32KB)

Service Schedule - Provider Backbone Ethernet Virtual Connection (PB-EVC)  (528.56KB)

Service Schedule - QP-EVPL Service Port (508.05KB)

Service Schedule - IP Multicast Connection (555.89KB)

Service Schedule - E-LAN (658.08KB)

Service Schedule - L2 VPN (689.31KB)

Service Schedule - L3 VPN (649.82KB)

Service Schedule - Residential Per-End-User Connection (395.05KB)

Service Schedule - Non-residential Per-End-User Connection (624.20KB)

Service Schedule - NBAP Per-End-User Connection (619.49KB)

Service Schedule - Co-location Service (710.34KB)

Service Schedule - Interoperability Testing Service (945.86KB)

Service Schedule - L3 Virtual Routing Domain Setup Service  (438.80KB)

Service Schedule - Patching Service (416.00KB) 

Service Schedule - Platform Connection Service  (754.45KB)

1 November 2019

IMDA has approved Nucleus Connect’s changes to its ICO. Nucleus Connect shall submit the clean copy of the revised ICO to IMDA by no later than 8 November 2019, and implement and give effect to the approved ICO by 1 January 2020.

IMDA’s Approval to Nucleus Connect’s ICO Changes (147.07KB)

1 August 2019

At the close of the consultation on Nucleus Connect’s ICO, IMDA received the following submission from the industry.

Singapore Telecommunications Limited (69.75KB)

15 July 2019

In view of requests from the industry for more time to submit their comments, IMDA has extended the submission deadline for this consultation to 12 noon, 1 August 2019.

1 July 2019

Nucleus Connect Pte Ltd (“Nucleus Connect”) submitted the changes to its Interconnection Offer ("ICO") text to give effect to IMDA's required changes to the Residential Per-End-User Connection service, as well as other Nucleus Connect initiated changes to the ICO, for IMDA’s review.

IMDA hereby invites interested parties to submit written comments regarding Nucleus Connect’s ICO amendments. 

IMDA’s Consultation Paper 

Consultation Paper on Nucleus Connect’s ICO Amendments  (244.92KB)

Proposed Amendments in Nucleus Connect’s ICO Schedules

Appendix 1 – Master ICO Agreement (841.35KB);

Appendix 2 – General Service Terms and Conditions (578.52KB); and

Appendix 3 – Residential Per-End-User Connection Service (456.18KB);

Appendix 4 – Non-Residential Per-End-User Connection Service (676.70KB);

Appendix 5 – L2 VPN Service (701.93KB)

Appendix 6 – L3 VPN Service (597.51KB);

Appendix 7 – E-LAN Service (723.87KB); and

Appendix 8 – Platform Connection Service (983.24KB).

All views and comments should be submitted in writing, in soft copy (in Microsoft Word or PDF format), and should reach IMDA by 12 noon, 15 July 2019.

Respondents are required to include their company particulars as well as the correspondence address in their submissions to this Consultation Paper.

Submissions should be addressed to:

Ong Tong San
Senior Director (Market Access & Competition Development)
For Director-General (Telecoms & Post), Deputy CE (Policy, Regulation & Competition Development)
Infocomm Media Development Authority
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438

Please submit soft copies, with the header “Consultation on Nucleus Connect’s ICO”, via email to: