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2022

August 2022
Name of Company
Type of Contravention
Enforcement
Action Taken
Intrawave Pte Ltd
Breach of Condition 31.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning
 
July 2022
Name of Company
Type of Contravention
Enforcement
Action Taken
BIG International Gateway Pte Ltd
Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payments of the annual licence fee) Cancellation of FBO Facilities-Based Operations Licence
Global Transit Singapore Pte Ltd
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning
 
March 2022
Name of Company
Type of Contravention
Enforcement
Action Taken
Encompass Digital Media (Asia) Pte Ltd
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning
 
January 2022
Name of Company
Type of Contravention
Enforcement
Action Taken
ViewQwest Pte Ltd
Breach of Condition 4.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval before making changes to its Systems and Services). Formal Warning
 

2021

October 2021
Name of Company
Type of Contravention
Enforcement
Action Taken
TI Sparkle Singapore Pte Ltd
Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning
 
September 2021
Name of Company
Type of Contravention
Enforcement
Action Taken
BIG International Gateway Pte Ltd
Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee) Financial Penalty
 
May 2021
Name of Company
Type of Contravention
Enforcement
Action Taken
Colt Technologies Pte Ltd Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation) Formal Warning
Speedcast Singapore Pte Ltd
Breach of Condition 4.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s prior approval before making changes to its Systems and Services) Formal Warning
 
February 2021
Name of Company
Type of Contravention
Enforcement
Action Taken
ISMO Pte Ltd
(f.k.a IPS Telecommunication Singapore Pte Ltd)
Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning
PGAS Telecommunications International Pte Ltd Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning

2020

December 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
BIG International Gateway (S) Pte Ltd Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee). Financial Penalty
Arete M Pte Ltd Breach of Condition 2.4 of the Facilities-Based Operations Licence (Failure to make prompt payment of its annual licence fee). Formal Warning

August 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
Campana Group Pte Ltd Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning

July 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
EITC Singapore Pte Ltd Breach of Condition 33.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation). Formal Warning

April 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
Interoute Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) Warning

March 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
FLAG Telecom Singapore Pte Ltd Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation).
Formal Warning
Infobip Mobile Services Pte Ltd Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership of shares of the company) Warning

February 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
Red One Pte Ltd. Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) Warning

January 2020
Name of Company
Type of Contravention
Enforcement
Action Taken
Arete M Pte Ltd Breach of Condition 2.7 of the Licence to provide Facilities-Based Operations (Failure to comply with the continuing obligation to submit the annual gross turnover statement).
Formal Warning
Arete M Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period).
Formal Warning
BBIX Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) Warning

2019

December 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Adore Technologies Pte Ltd Breach of Condition 21.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation).
Formal Warning
CITIC Telecom International CPC (Singapore) Pte Ltd. Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors) Warning
Interoute Singapore Pte Limited Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
Interoute Singapore Pte Limited Breach of Condition 2.7 of the Services-Based Operator (Individual) Licence (Failure to submit the audited annual gross turnover statement within the specified timeframe). Warning

November 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Tata Communications International Pte Ltd Breach of Condition 32.1 of the Facilities-Based Operations Licence (Failure to obtain IMDA’s approval for changes to the Board of Directors and/or Management at least 1 month before implementation).
Formal Warning
Krypton Global Networks Pte Ltd. Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
NTT Singapore Solutions Pte Limited Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning

October 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Global Telelinks Pte Limited Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Financial Penalty
DCSG 7000 AMK Pte Ltd. Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
DXC Technology Services Singapore Pte Ltd Provision of Telecommunication services without a licence Warning
Fixed & Mobile Pte Ltd Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
Onestream Networks Singapore Pte Ltd Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
Pacific Internet (S) Pte Ltd. Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Terrabit Networks Pte Ltd. Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning
Unnitel Pte Ltd. Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence. (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year) Warning

August 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Biznet Networks Singapore Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period).
Formal Warning
Adore Technologies Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

July 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Toolbox Network Pte Ltd Breach of Condition 2.6 of the Services-Based Operator (Individual) Licence (Failure to submit audited annual gross turnover ("AGTO") statement not later than 6 months after the end of each financial year).
Warning
Shell Eastern Petroleum Pte Ltd
Breach of Condition 15.1(a) of the Terrestrial Telecommunication Infrastructure Licence (Failure to notify IMDA within five (5) days from any change in the appointment of its Chairman, Board of Directors or Chief Executive Officer)
Warning

June 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Polycom Asia Pacific Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Level 3 Communications Singapore Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

May 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Arete M Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period).
Formal Warning
Asia Mediatel Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
Ratiodata GMBH (Singapore Branch)
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

April 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
ICYMI Pte Ltd ICYMI Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

March 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
SMRT Services Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to board directorship and management arrangements at least 1 month before implementation).
Formal Warning
Vocus Fibre Pty Ltd (Singapore Branch) Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
IIJ Global Solutions Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

February 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
PLDT (SG) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Financial Penalty

 

January 2019
Name of Company
Type of Contravention
Enforcement
Action Taken
Interoute Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
Group Enterprise Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

2018

December 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
NTT Docomo Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
Ensign InfoSecurity (SmartTech) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

 

November 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Hoiio Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
PIP Singapore Trading Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

 

October 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Belgacom International Carrier Services Asia Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period).
Formal Warning
SAP Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
Micro United Telecom Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership or shares of the company)
Warning for the breach of Condition 24.1(a)

Warning for the breach of Condition 24.1(b)
Rignet Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

 

September 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Datapipe Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning

 

August 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
CapRock Communications Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Advisory

 

July 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Telekom Malaysia (S) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Warning
Vanco (Asia Pacific) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Warning

 

June 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
MyRepublic Limited Breach of Condition 5.5 of the Specific Terms and Conditions for IP Telephony Services in Schedule C of the Licence to provide Facilities-Based Operations (Failure to ensure that its Level ‘6’ Services are only provided to domestic customers (within Singapore) with a Singapore registered and billing address). Formal Warning
PLDT SG Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Warning
PLDT SG Retail Service Pte Ltd   Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Warning
Qwest Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Advisory
Fujitsu Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Warning
BBIX Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).

Warning

 

May 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Speedcast Singapore Pte Ltd Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). Formal Warning
AAA Network Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Mblox Asia Pacific Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Ectivise Solutions Pte Ltd Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the ownership or shares of the company). Advisory 

 

April 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Experia Events Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Nexwave Telecoms Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
M1 Net Limited Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Global Telelinks Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Geenet Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning

 

March 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Mobile Fusion Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Thuraya Telecommunications(Singapore Branch) Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
SP Telecommunications Pte Ltd Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). Formal Warning
Numoni Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Masergy Communications UK Limited Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Globecomm Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Blueberry Telecom Global Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Netpluz Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning

 

February 2018
Name of Company
Type of Contravention
Enforcement
Action Taken
Servcorp Marina Pte Ltd (Gosswell Trading Pte Ltd) Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Softbank Telecom Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Advisory
NGT Networks Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
Transaction Network Services SG Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning
TT Network Integration Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Warning

2017

December 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
PGAS Telecommunications International Pte Ltd Breach of Condition 7.1 of the Licence to provide Services-Based Operations (Failure to obtain IMDA’s approval for establishing telecommunication links outside the Licensee’s premises). Financial Penalty
Telekomunikasi Indonesia International Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). Formal Warning
TE Globe Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited gross turnover (“AGTO”) statement within 6 months from end of financial year period). Formal Warning
November 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
Google Singapore Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). Formal Warning
September 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
Hoiio Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Thiss Technologies Pte Ltd  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). Formal Warning
August 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
HBC Singapore Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period). Formal Warning
Marketprizm Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Colt Technology Services Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
GlobeCast Asia Pte Ltd Breach of Condition 21.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation). Formal Warning
AJP Business Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Alibaba.com Singapore E-Commerce Private Limited  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Cisco International Limited Singapore Branch  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Hibernia Atlantic (Singapore) Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Giosis Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Y5Zone Singapore Pte Ltd  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). Formal Warning
June 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
B-trac International Pte Ltd  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). Formal Warning
Qwest Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
PLDT (SG) Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
May 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
Ibasis Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Telenor Global Services Singapore Pte Limited  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
April 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
Global WiFi.com Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Intertouch Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Fixed & Mobile Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
CapRock Communications Pte Ltd  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). Formal Warning
Agora Communications Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Siemens Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Hutchison Global Communications Pte Limited  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Guest Tek Singapore Pte Ltd  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Citic Telecom International CPC (Singapore) Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Deutsche Telekom Asia Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
February 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
Arete M Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Telecom Square SG Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Mediaring Network Services Pte Limited  Breach of Condition 24.1(a) & (b) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors or any change in the ownership or shares of the company). Formal Warning
Certis CISCO Smart Solutions Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
January 2017
Name of Company
Type of Contravention
Enforcement
Action Taken
S i2i Limited  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Polycom Asia Pacific Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning

2016

November 2016
Name of Company
Type of Contravention
Enforcement
Action Taken
Borderless Hub Pte Ltd  Breach of Condition 5.1 of the Services-Based Operator (Individual) Licence by failing to obtain IMDA's prior written approval before providing IP Telephony Services using Level 6 numbers. Formal Warning
Citic Telecom International (SEA) Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
PGAS Telecommunications International Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Softbank Telecom Singapore Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
BT Singapore Pte Ltd
Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IMDA’s approval for changes to management at least 1 month before implementation).
Formal Warning
Websatmedia Pte Ltd  Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
Centurylink Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
ComNet Telecom (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors). Formal Warning
October 2016
Name of Company
Type of Contravention
Enforcement
Action Taken
Polycom Asia Pacific Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IMDA within five days from any change in the appointment of Board of Directors).
Formal Warning
September 2016
Name of Company
Type of Contravention
Enforcement
Action Taken
Societe Internationale De Telecommunications Aeronatiques

Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors).
Formal Warning
Sify Technologies (Singapore) Pte Limited
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors).
Formal Warning
XO International LLC (Singapore Branch)
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning
MyRepublic Limited
Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation).
Formal Warning
August 2016
Name of Company
Type of Contravention
Enforcement
Action Taken

Caprock Communications Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning

Consistel (Singapore) Pte Ltd Breach of Conditions 25.1 and 22.1 of the In-Building Terrestrial Telecommunication System Licence (137.17KB)  Financial Penalty 
July 2016
Name of Company
Type of Contravention
Enforcement
Action Taken
PLDT (SG) Retail Service Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning
PLDT (SG) Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning

Level 3 Communications Singapore Pte Ltd
Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning

Alibaba.com Singapore E-commerce Pte Ltd

Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors.
Formal Warning

Belgacom International Carrier Services Asia Pte Ltd
Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit audited annual gross turnover (“AGTO”) statement within 6 months from end of financial year period).
Formal Warning
June 2016
Name of Company Type of Contravention Enforcement
Action Taken
Iconz-Webvisions Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. Formal Warning
Bharti International (Singapore) Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation). Formal Warning
May 2016
Name of Company Type of Contravention Enforcement
Action Taken
Equinix Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning
Consistel Sprint Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning
Intertouch Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning
April 2016
Name of Company Type of Contravention Enforcement
Action Taken
Pacific Internet (S) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning
Orange Carriers Singapore Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Formal Warning
March 2016
Name of Company Type of Contravention Enforcement
Action Taken
Colt Technology Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Formal Warning
SMSGuru Pte Ltd Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence. Composition Sum
Pacific Synergy Pte Ltd Breach of Condition 26.1 of the Services-Based Operator (Individual) Licence (Failure to provide true, accurate and complete information to IDA);

Breach of Condition 5.1 of the Services-Based Operator (Individual) Licence by failing to obtain IDA's prior written approval before providing bulk SMS Services.
Financial Penalty

Financial Penalty
February 2016
Name of Company Type of Contravention Enforcement
Action Taken
Liberty Wireless Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning
Singapore Smart Telecommunications Pte Ltd Provision of post-paid International Simple Resale Services without a licence. Composition Sum
January 2016
Name of Company Type of Contravention Enforcement
Action Taken
Interfone Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors). Formal Warning

2015

December 2015
Name of Company Type of Contravention Enforcement
Action Taken
BluOcean Technology Pte Ltd Provision of prepaid Store-and-Retrieve Value-Added Network Services without a valid licence Composition Sum
November 2015
Name of Company Type of Contravention Enforcement
Action Taken
Data Register Pte Ltd Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence Formal Warning
Aquarius Soft Pte Ltd Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence Composition Sum
Efusion Technology Pte Ltd Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence Composition Sum
October 2015
Name of Company Type of Contravention Enforcement
Action Taken
B_Trac International Pte Ltd Breach of Condition 24.1(b) of the Services-Based Operator (Individual) Licence - Failure to notify IDA within five days of any change in the shareholding of the company Formal Warning
Infinity Txt Pte Ltd Provision of postpaid Store-and-Retrieve Value-Added Network Services without a valid licence Formal Warning
Thomson Reuters Corporation Pte Ltd Provision of Managed Data Network Services without a valid licence Composition Sum
August 2015
Name of Company Type of Contravention Enforcement
Action Taken
Dimension Data (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors Formal Warning
Axon Media LLP Provision of post-paid Store-and-Retrieve Value-Added Network Services without a licence Formal Warning
Fort Digital Pte Ltd Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence Composition Sum
Syniverse Technologies Mobile Solutions (Singapore) Pte Ltd Promotion of telecommunication services (namely, prepaid Store-and-Retrieve Value-Added Network Services) in Singapore without a valid licence Composition Sum
May 2015
Name of Company Type of Contravention Enforcement
Action Taken
Hibernia Atlantic (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. Formal Warning
April 2015
Name of Company Type of Contravention Enforcement
Action Taken
Syniverse Technologies Network Solutions (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. Formal Warning
Zone Telecom Pte Ltd Breach of Condition 5.1(b) of the Services-Based Operator (Individual) Licence (Failure to seek IDA’s prior written approval before making changes to the system and services as described in Schedule A of its SBO (Individual) Licence. Formal Warning
March 2015
Name of Company Type of Contravention Enforcement
Action Taken
BBIX Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the appointment of Board of Directors. Formal Warning
Keyring Telecommunications Pte Ltd Provision of prepaid International Simple Resale Services without a licence Composition sum
February 2015
Name of Company Type of Contravention Enforcement
Action Taken
Fast Speed Networks Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
SMB Global Pte Ltd Provision of post-paid Store-and-retrieve Value Added Network Services without a licence Formal Warning

2014

July 2014
Name of Company Type of Contravention Enforcement
Action Taken
V Telecoms Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
Mblox Asia Pacific Pte Ltd Provision of post-paid Store-and-retrieve Value Added Network Services without a licence Formal warning
June 2014
Name of Company Type of Contravention Enforcement
Action Taken
StarHub Limited Breach of Conditions 13.2 and 14.1 of the Facilities-Based Operations Licence, with respect to the provision of integrated directories and the exchange of data with other licensees for such purposes. Financial Penalty
May 2014
Name of Company Type of Contravention Enforcement
Action Taken
NTT Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Financial Penalty
February 2014
Name of Company Type of Contravention Enforcement
Action Taken
Gogo SMS Provision of prepaid Store-and-retrieve Value Added Network Services without a licence Formal warning
Chunghwa Telecom Singapore Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Warning
January 2014
Name of Company Type of Contravention Enforcement
Action Taken
Microsoft Operations Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning

2013

December 2013
Name of Company Type of Contravention Enforcement
Action Taken
B-Lead Pte Ltd Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence Composition sum
Cable & Wireless Global Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
OpenNet Pte Ltd Breach of Condition 7 of the Licence to provide Facilities-Based Operations (149.16KB) Financial Penalty
November 2013
Name of Company Type of Contravention Enforcement
Action Taken
Telstra Singapore Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Warning
October 2013
Name of Company Type of Contravention Enforcement
Action Taken
ViewQwest Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
Australia-Singapore Cable (Singapore) Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
September 2013
Name of Company Type of Contravention Enforcement
Action Taken
Tata Communications International Pte Ltd Breach of Condition 4.1 of the Licence to provide Facilities-Based Operations (Failure to seek IDA’s approval prior to operation or provision of any system or service not described in the Schedules of the Licence to provide Facilities-Based Operations) Warning
IntraWave Pte Ltd Breach of Condition 31.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Warning
VoiceCom Singapore Pte Ltd Provision of calling card services without a licence Formal warning
Global Messaging Technology Pte Ltd Provision of prepaid Store-and-Retrieve Value-Added Network Services without a licence Composition sum
August 2013
Name of Company Type of Contravention Enforcement
Action Taken
Asia Access Telecom Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements Formal warning
Australia-Singapore Cable (Singapore) Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Warning
June 2013
Name of Company Type of Contravention Enforcement
Action Taken
F. E. Access Communications Pte Ltd a) Breach of Condition 24.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements)
b) Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence (Failure to obtain IDA’s prior written approval at least 6 months in advance before terminating of Licence)
Formal Warning
Zermatt (S) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Hoiio Pte Ltd Breach of Condition 17.1 of the Services-Based Operator (Individual) Licence (Failure to ensure resale agency market itself as appointed reseller of the Licensee) Formal Warning
May 2013
Name of Company Type of Contravention Enforcement
Action Taken
iCELL Network Pte Ltd Breach of Condition 32.1 of the Licence to provide Facilities-Based Operations (Failure to obtain IDA’s approval for changes to management at least 1 month before implementation) Warning
April 2013
Name of Company Type of Contravention Enforcement
Action Taken
Epsilon Telecommunications (US) Pte Ltd Breach of Conditions 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
March 2013
Name of Company Type of Contravention Enforcement
Action Taken
SingTel Mobile Singapore Pte Ltd Breach of Condition 4.1 of the Licence to provide Facilities-Based Operations (Failure to seek IDA’s approval prior to operation or provision of any system or service not described in the Schedules of the Licence to provide Facilities-Based Operations) Warning
SP PowerGrid Ltd Breach of Condition 15.1(a) of the Terrestrial Telecommunication Infrastructure Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Global Wifi.Com Pte Ltd Breach of Conditions 24.1(a) & 24.1(b) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements Formal Warning
February 2013
Name of Company Type of Contravention Enforcement
Action Taken
China Unicom (Singapore) Operations Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
January 2013
Name of Company Type of Contravention Enforcement
Action Taken
CSM Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning

2012

December 2012
Name of Company Type of Contravention Enforcement
Action Taken
Intermap Network Services (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
KVH (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Expereo Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
October 2012
Name of Company Type of Contravention Enforcement
Action Taken
iCell Network Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
August 2012
Name of Company Type of Contravention Enforcement
Action Taken
Australia-Singapore Cable (Singapore) Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
June 2012
Name of Company Type of Contravention Enforcement
Action Taken
Voxel Dot Net Pte Ltd Provision of Managed Data Network Servics without a licence Composition Sum
Spokn Communication Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
May 2012
Name of Company Type of Contravention Enforcement
Action Taken
NTT Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
April 2012
Name of Company Type of Contravention Enforcement
Action Taken
Tridor Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial penalty
March 2012
Name of Company Type of Contravention Enforcement
Action Taken
Reliance Communication (Singapore) Pte Ltd Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
January 2012
Name of Company Type of Contravention Enforcement
Action Taken
Telstra Singapore Pte Ltd Failure to fulfil milestone as set out in Schedule D of the Licence to provide Facilities-Based Operations Warning
Yahoo! Southeast Asia Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning

2011

December 2011
Name of Company Type of Contravention Enforcement
Action Taken
Expereo Singapore Pte Ltd Breach of Condition 24.1(a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA wihin five days from any change in ownership, shareholding and management arrangements) Formal warning
November 2011
Name of Company Type of Contravention Enforcement
Action Taken
Sky Voice Pte Ltd a) Breach of Condition 3.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change or inaccuracy in the information and particulars submitted to IDA)
b) Breach of Condition 3.2 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days the hotline enquiry number for prepaid services)
Formal warning
October 2011
Name of Company Type of Contravention Enforcement
Action Taken
Sybase (Singapore) Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the ownership, shareholding and management arrangements) Formal warning
September 2011
Name of Company Type of Contravention Enforcement
Action Taken
PacketExchange (Singapore) Pte Ltd a) Breach of Condition 3.1 of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change or inaccuracy in the information and particulars submitted to IDA)
b) Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in the ownership, shareholding and management arrangements)
Formal warning
Telecom New Zealand Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five working days from any change in ownership, shareholding and management arrangements) Formal warning
August 2011
Name of Company Type of Contravention Enforcement
Action Taken
France Telecom Long Distance (Singapore) Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
Touchtone Pte Ltd Breach of Condition 24.1(a) and 24.1 (b) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Etrali Singapore Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
July 2011
Name of Company Type of Contravention Enforcement
Action Taken
Reach International Telecom (Singapore)Pte Ltd Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Warning
Reach Internet Services Pte Ltd Breach of Condition 24.1(a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five working days from any change in ownership, shareholding and management arrangements) Warning
June 2011
Name of Company Type of Contravention Enforcement
Action Taken
KDDI Singapore Pte Ltd Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Financial Penalty
May 2011
Name of Company Type of Contravention Enforcement
Action Taken
South China Telecom (S) Pte Ltd Breach of Condition 24.1(a) and 24.1(b)of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
March 2011
Name of Company Type of Contravention Enforcement
Action Taken
OpenNet Pte Ltd Breach of Condition 6.1(a) of Schedule C to OpenNet's Licence to Provide Facilities-Based Operations (Failure to offer Mandated Services on the terms of OpenNet's Interconnection Offer) Financial Penalty
Osinet Communications Pte Ltd Breach of Condition 26 of the Services-Based Operator (Individual) Licence (Failure to comply with a Provision of Information request from IDA) Formal warning
Packet One (S) Pte Ltd Failure to comply with the wireless broadband access rollout obligations as set out in Schedule A and Schedule B of the Licence to provide Facilities-Based Operations Warning
February 2011
Name of Company Type of Contravention Enforcement
Action Taken
KDDI Singapore Pte Ltd Breach of Condition 35 of the Licence to provide Facilities-Based Operations (Failure to comply with a Provision of Information request from IDA) Formal warning
January 2011
Name of Company Type of Contravention Enforcement
Action Taken
Tel.Pacific Singapore Pte Ltd Breach of Condition 3.2 of the Services-Based Operator (Individual) Licence (Failure to provide IDA with the hotline enquiry number for pre-paid phone card services) Formal warning
PG Communications Pte Ltd Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of International Simple Resale (ISR) Services and pre-paid Internet-Based Voice and Data Services) Formal warning

2010

November 2010
Name of Company Type of Contravention Enforcement
Action Taken
iCell Network Pte Ltd Breach of Condition 2.7 of the Licence to provide Facilities-Based Operations (Failure to comply with the continuing obligation to submit the audited annual gross turnover statement) Warning
September 2010
Name of Company Type of Contravention Enforcement
Action Taken
SingTel Mobile Singapore Pte Ltd Breach of Condition 4 of the Licence to Provide Facilities-Based Operations for the Provision of 3G Mobile Communication Systems and Services and IDA's 13 December 2006 Direction (Failure to provide 3G in-tunnel coverage in the North-South-East-West and Changi Airport MRT Line by IDA's specified deadline) Financial Penalty
M1 Limited
StarHub Mobile Pte Ltd
Docomo Intertouch Pte Ltd Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Sprint International Communications Singapore Pte Ltd Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
Nexwave Telecoms Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
July 2010
Name of Company Type of Contravention Enforcement
Action Taken
Matrix Networks Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
iCELL Networks Pte Ltd Breach of Condition 2.6 of the Licence to provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
Yahoo! Southeast Asia Pte Ltd Breach of Condition 24.1 (a) of the Services- Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal warning
Aglow Alicom Pte Ltd Breach of Condition 6.2 (Schedule B- IP Telephony services) of the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) Formal warning
Sky Voice Pte Ltd Breach of Condition 6.2 (Schedule B - IP Telephony services) of the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) Formal warning
May 2010
Name of Company Type of Contravention Enforcement
Action Taken
Spice i2i Ltd Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
April 2010
Name of Company Type of Contravention Enforcement
Action Taken
Docomo Intertouch Pte Ltd Breach of Condition 24.1 (a) of the Services-Based Operator (Individual) Licence (Failure to notify IDA within five days from any change in ownership, shareholding and management arrangements) Formal Warning
March 2010
Name of Company Type of Contravention Enforcement
Action Taken
Singapore Smart Telecommunications Pte Ltd Breach of Condition 6.2 (Schedule B-IP Telephony services) of  the Services-Based Operator (Individual) Licence (Failure to ensure provision of particulars of IP Telephony subscribers by its retailer within 2 days of account activation) Formal Warning
BT Singapore Pte Ltd

Breach of Condition 32 of the Licence to provide Facilities-Based Operations (Failure to seek IDA's written approval at least 1 month in advance for any change in management)

Breach of Condition 41 of the Facilities-Based Operations (Failure to seek IDA's written approval at least 6 months in advance for termination of any of the services)

Formal Warning
January 2010
Name of Company Type of Contravention Enforcement
Action Taken
NTT Singapore Pte Ltd Breach of Condition 24.1 (a) of Services-Based Operator (Individual) Licence (Failure to notify IDA within 5 days for any change in ownership, shareholding and management arrangements) Formal Warning

2009

August 2009
Name of Company Type of Contravention Enforcement
Action Taken
iCELL Network Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
June 2009
Name of Company Type of Contravention Enforcement
Action Taken
Radar Max Pte Ltd Breach of Condition 32.1 of the Services-Based Operator (SBO)(Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of prepaid International Simple Resale Service) Formal warning
May 2009
Name of Company Type of Contravention Enforcement
Action Taken
E-Resource 21 Pte Ltd Breach of Condition 32.1 of the Services-Based Operator (SBO)(Individual) Licence (Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of prepaid local and overseas call-back services) Formal warning
April 2009
Name of Company Type of Contravention Enforcement
Action Taken
SMRT Engineering Pte Ltd Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Warning
February 2009
Name of Company Type of Contravention Enforcement
Action Taken
Chesterfield Communications Pte Ltd Breach of Condition 5.1 of the Licence as it has failed to obtain IDA's prior written approval for transferring its system of pre-paid calling card service to a new platform Formal warning

2008

November 2008 to December 2008
Name of Company Type of Contravention Enforcement
Action Taken
Telekomunikasi Indonesia International Pte Ltd Breach of Condition 32.1 of Licence to Provide Facilities-Based Operations ( Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Warning
Aicent, Inc Breach of Condition 33 (1) of the Telecommunications Act (Chapter 323) (Failure to obtain licence for provision of telecommunication services within Singapore) Warning
October 2008
Name of Company Type of Contravention Enforcement
Action Taken
Flag Telecom Singapore Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial penalty
BT Singapore Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
August 2008 to September 2008
Name of Company Type of Contravention Enforcement
Action Taken
Pacnet Cable (S) Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations ( Failure to submit the audited annual gross turnover statement within the specified timeframe) Financial Penalty
June 2008 to July 2008
Name of Company Type of Contravention Enforcement
Action Taken
Grid Communications Pte Ltd Breach of Condition 10.2 of the Facilities-Based Operator (FBO) Licence and Telecommunications (Radio-communication) Regulations - Use of frequencies without IDA's approval and causing interference to authorised telecommunication network Financial Penalty
Docomo interTouch Spectrum Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
Matrix Networks Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
France Telecom Long Distance (Singapore) Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
Verizon Communications Singapore Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
ViewQwest Pte Ltd Breach of Condition 2.6 of Licence to Provide Facilities-Based Operations (Failure to submit the audited annual gross turnover statement within the specified timeframe) Warning
April 2008 to May 2008
Name of Company Type of Contravention Enforcement
Action Taken
Pacific Internet Limited Breach of Conditions 9.6 and 9.7 of the Services-Based Operator (SBO) (Individual)licence (Failure to comply with number portability and directory enquiry services in relation to IP telephony services utilising Level "6") Formal warning
December 2007 to January 2008
Name of Company Type of Contravention Enforcement
Action Taken
Shinetown Telecom Pte Ltd Breach of Condition 26.1 of Shinetown Telecom Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Financial penalty of $1000
BluDot Communications Pte Ltd Breach of Condition 26.1 of BluDot Communications Pte Ltd Services-Based Operator licence (Failure to submit RIO quaterly information for the quarter bewteen July-September 2007) Financial penalty of $1000
France Telecom Long Distance Singapore Pte Ltd Breach of Condition 35.1 France Telecom Long Distance Singapore Pte Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Financial penalty of $5000
Verizon Communications Singapore Pte Ltd Breach of Condition 35.1 of Verizon Communications Singapore Pte Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Financial penalty of $5000
C2C Singapore Pte Ltd Breach of Condition 35.1 of C2C Singapore Pte Ltd Facilities-Based Operator licence(Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning
Chesterfield Communications Pte Ltd Breach of Condition 26.1 of Chesterfield Communications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning
First Legend Pte Ltd Breach of Condition 26.1 of  First Legend Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning
Mobileone Ltd Breach of Condition 35.1of MobileOne Ltd Facilities-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning
Phoenix Communications Pte Ltd Breach of Condition 26.1 of Phoenix Communications Pte Ltd Services-Based Operator licence  (Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning
1World Telecommunications Pte Ltd Breach of Condition 26.1 of 1World Telecommunications Pte Ltd Services-Based Operator licence (Failure to submit RIO quarterly information for the quarter between July-September 2007) Formal warning

2007

October  2007 to November 2007
Name of Company Type of Contravention Enforcement
Action Taken
Cable & Wireless Global Pte Ltd

Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe)

Formal warning
Flag Telecom Singapore Pte Ltd

Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations:(Failure to submit the audited annual gross turnover statement within the specified timeframe)

Formal warning
C2C Singapore Pte Ltd

Breach of Condition 32.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation)

Financial penalty
August  2007 to September 2007
Name of Company Type of Contravention Enforcement
Action Taken
SMF Telecard Services Pte Ltd

Breach of Condition 32.1 of Services-Based Operator (Individual) Licence: (Failure to seek and obtain IDA's prior written approval at least 6 months in advance for the termination of the licence)

Formal warning
Wahoo International Pte Ltd

Breach of Condition 32.1 of the Services-Based Operator (Individual) Licence: (Failure to seek and obtain IDA's prior written approval at least 6 months in advance for the termination of the licence)

Formal warning
Belgacom International Carrier Services Asia Pte Ltd

Breach of Condition 32.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation)

Financial penalty
Pacific Internet Ltd

Breach of Condition 24.1 of the Licence to Provide Services-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation)

Formal warning
June 2007 to July 2007
Name of Company Type of Contravention Enforcement
Action Taken
C2C Singapore Pte Ltd

Breach of Condition 2.7 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe)

Financial penalty
April 2007 to May 2007
Name of Company Type of Contravention Enforcement
Action Taken
AsiaXL Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Carriernet Corporation (Singapore) Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Chesterfield Communications Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Connecting Communication & Solutions Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Global Talk Communications Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
GlobalRoam Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
IDT Telecom Asia Pacific Ltd (Singapore Branch)

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Macquarie Telecom Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
NWTI (Singapore) Pte Lrd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
OneTransit Infocom Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
PLDT (SG) Retail Service Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Redtone Technology Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Shinetown Telecom (S) Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Singapore SMART Telecommunications Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Skydio Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Vonage Singapore Pte Ltd

Breach of Condition 26.1 of the Licence to Provide Services-Based Operations: (Failure to provide information when required by IDA)

Formal warning
C2C Singapore Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Digital Network Access Communication Pte Ltd

Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
iCell Network Pte Ltd

Breach of Condition 35.1of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Indosat Singapore Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Pacific Internet Corporation Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
Telecom Italia Sparkle Singapore Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
T-Systems Singapore Pte Ltd

Breach of Condition 35.1 of the Licence to Provide Facilities-Based Operations: (Failure to provide information when required by IDA)

Formal warning
February 2007 to March 2007
Name of Company Type of Contravention Enforcement
Action Taken
Inter-Touch Spectrum Pte Ltd

Breach of Condition 31.1 of the Licence to Provide Facilities-Based Operations: (Failure to obtain IDA's approval for changes to management at least 1 month before implementation)

Formal warning

2006

June 2006 to July 2006
Name of Company Type of Contravention Enforcement
Action Taken
Asia Netcom Singapore Pte Ltd Breach of Condition 2.6 of the Licence to Provide Facilities-Based Operations: (Failure to submit the audited annual gross turnover statement within the specified timeframe) Formal warning
Starhub Mobile Pte Ltd Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule D of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirements) Formal warning
MobileOne Limited Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule C of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirements) Formal warning
Singapore Telecom Mobile Pte Ltd Breach of Condition 3.2 of the Specific Terms and Conditions for Pre-paid Public Cellular Mobile Telecommunication Service in Schedule B of the Licence to Provide Facilities-Based Operations: (Failure to ensure that retailers comply with the necessary registration requirement) Formal warning
PLDT (SG) Retail Service Pte Ltd Breach of Condition 7.3 of the Specific Terms and Conditions for Mobile Virtual Network Operations in Annex 8 of Schedule B of the Services-Based Operator (Individual) Licence: (Failure to ensure that retailers comply with the necessary registration requirements) Formal warning
April 2006 to May 2006
Name of Company Type of Contravention Enforcement
Action Taken
TakenSpectrum Infocom International Pte Ltd Breach of Condition 32.1 of Services-Based Operator (Individual) Licence: Failure to seek and obtain IDA's prior written approval at least 3 months in advance for the termination of pre-paid calling card services Terminated

2005

June 2005 to July 2005
Name of Company Type of Contravention Enforcement
Action Taken
T-Systems Singapore Pte Ltd Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Formal warning
April 2005 to May 2005
Name of Company Type of Contravention Enforcement
Action Taken
SingNet  Pte Ltd Breach of Condition 24.1 of the Services-Based Operator (Individual) Licence to provide Public Internet Access Services (Failure to notify IDA for changes to management at least 1 month before implementation) Formal warning
Singapore Telecom Paging  Pte Ltd Breach of Condition 24.2 of the Licence to Provide Public Radio Paging Services (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Formal warning
C2C  Pte Ltd Breach of Condition 32.2 of the Licence to provide Facilities-Based Operations  (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Formal warning
February 2005 to March 2005
Name of Company Type of Contravention Enforcement
Action Taken
Belgacom Asia Pte Ltd Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to ownership and shareholding at least 1 month before implementation) Formal warning
Belgacom Asia Pte Ltd Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for changes to management at least 1 month before implementation) Formal warning
Rach Pte Ltd Breach of Condition 5.1 of the Licence to provide the services as described in Schedule A (Failure to obtain IDA's approval before providing Live Audiotex services) Financial penalty

2004

October 2004 to November 2004
Name of Company Type of Contravention Enforcement
Action Taken
Bluetel Networks Pte Ltd Breach of Condition 32.2 of the Licence to Provide Facilities-Based Operations (Failure to obtain IDA's approval for any changes to ownership, shareholding and management at least 1 month before implementation) Formal warning
August 2004 to September 2004
Name of Company Type of Contravention Enforcement
Action Taken
Rediffusion Pte Ltd Failure to obtain prior written approval before its change of management for its Telecommunication Terrestrial Licence used for Delivery and Transmission of Subscription Nationwide Radio Services Formal warning
June 2004 to July 2004
Name of Company Type of Contravention Enforcement
Action Taken
Grandtel Communications Pte Ltd De-activation of the pre-paid calling card services without IDA's prior written approval Financial penalty
KDDI Singapore Pte Ltd Failure to obtain IDA's approval for any change in ownership, shareholding and management at least 1 month before the implementation Formal warning

2003

October 2003 to November 2003
Name of Company Type of Contravention Enforcement
Action Taken
StarHub Cable Vision Ltd Failure to comply with Condition 36.3 of SCV's Facilities-Based Operator Licence Formal Warning
(issued on 7 November 2003)
Reditech Services (S) Pte Ltd
(f.k.a. Rediffusion (S) Pte Ltd)
Failure to obtain prior written approval before the transfer of the Telecommunication Terrestrial Licence used for Delivery and Transmission of Subscription Nationwide Radio Services Formal Warning
August 2003 to September 2003
Name of Company Type of Contravention Enforcement
Action Taken
Qnity Networks Pte Ltd De-activation of the pre-paid calling card services without IDA's prior written approval. Financial penalty
SP Telecommunications Pte Ltd Failure to obtain IDA's prior written approval before implementing changes in its management arrangements. Formal warning
June 2003 to July 2003
Name of Company Type of Contravention Enforcement
Action Taken
Telix Network Pte Ltd De-activation of post-paid ISR services without IDA's prior written approval. Formal Warning
GWNnet Pte Ltd Failure to comply with Condition 6.1 of the Facilities-Based Operator Licence. Financial penalty 
(issued on 16 June 2003)
Failsafe Corporation (S'pore) Pte Ltd Failure to comply with Conditions 24.1 and 32.1 of the Services-Based Operator (Individual) Licence. Financial penalty
April 2003 to May 2003
Name of Company Type of Contravention Enforcement
Action Taken
GWNnet Pte Ltd Failure to comply with Condition 6.1 of the Facilities-Based Operator Licence Formal Warning
(issued on 25 April 2003)
StarHub Cable Vision Ltd Failure to comply with Condition 2.1 of Schedule E of SCV's FBO Licence Financial penalty (Issued on 8 April 2003)

2002

June 2002 to July 2002
Name of Company Type of Contravention Enforcement
Action Taken
Interconnect Technology Pte Ltd Failed to ensure that resale agencies shall not market themselves as the licensees providing the Services but as appointed resellers. Financial Penalty
March 2002 to May 2002
Name of Company Type of Contravention Enforcement
Action Taken
Inter-Touch Pte Ltd Provision and operation of broadband Internet access telecommunication services without a licence. Financial Penalty
January 2001 to February 2002
Name of Company Type of Contravention Enforcement
Action Taken
Pinnz Networks Pte Ltd Provision of pre-paid card services without submission of a banker's guarantee.
[Note: Pinnz has since submitted its banker's guarantee to IDA on 10 June 2001.]
Formal Warning
Whenever.Net (Singapore) Pte Ltd De-activation of pre-paid calling card services without IDA's prior approval. Financial Penalty
Circle InfoCom (S) Pte Ltd De-activation of pre-paid calling card services without IDA's prior approval. Financial Penalty
Easi-Connect Pte Ltd De-activation of pre-paid calling card services without IDA's prior approval. Financial Penalty

Last updated on: 16 Aug 2022