Quality of Service (QoS) Standards for NetLink Trust's Fibre Connection Services for the Oct – Dec 2020 Quarter
NetLink Trust's QoS Performance for Installation-Related Service Levels
1. Percentage of Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
2. Percentage of Non-Residential End-User Connections Delivered to NetLink Trust's Requesting Licensees in Working Condition
NetLink Trust's QoS Performance for Timeframe in the Provisioning of End-User Connection Services
1. Percentage of Residential Service Orders Fulfilled within (i) Three Business Days of the Date of the Service Order or (ii) by Request For Activation ("RFA") Date for First Fibre Orders
When both first and second fibre orders are aggregated together, between October to December 2020, NetLink Trust has fulfilled 98.68% to 98.94% of orders within three business days or RFA date, and 99.57% to 99.61% of orders within seven business days or RFA date + 4 business days.
2. Percentage of Non-Residential Service Orders Fulfilled within Four Calendar Weeks from the Date of the Service Order
NetLink Trust has fulfilled 99.83% to 100% of orders within eight calendar weeks or RFA date + 4 calendar weeks in October to December 2020.
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