Guidelines for Service Provisioning over the Next Generation Nationwide Broadband Network

The Guidelines for Service Provisioning over the Next Generation Nationwide Broadband Network is a comprehensive resource per IMDA regulations designed to help service providers navigate the evolving landscape of Singapore's digital infrastructure.

To ensure that Singapore will be able to realise significant economic benefits from the Next Generation Nationwide Broadband Network ("Next Gen NBN"), IDA has put in place a multi-layered industry structure, initially consisting of a network company, a number of operating companies and numerous retail service providers.

To ensure that Singapore will be able to realise significant economic benefits from the Next Generation Nationwide Broadband Network ("Next Gen NBN"), IDA has put in place a multi-layered industry structure, initially consisting of a network company, a number of operating companies and numerous retail service providers. The separation of the layers will result in a segregation of roles and responsibilities in the provision of services in the market. Service providers who offer retail services will thus be able to purchase bandwidth connectivity at non-discriminatory and non-exclusive prices, and compete on a level playing field to provide competitive and innovative services to end users.

Notwithstanding the benefits, IDA recognises that the multi-layered industry structure may pose certain challenges in the way Next Gen NBN services are provisioned to end users. In view of the above, IDA issues the Guidelines for Service Provisioning over the Next Gen NBN ("Guidelines") to provide guidance on the responsibilities of operators in each layer in the provisioning and day-to-day operations of Next Gen NBN services, so that the different layers can interact in a coordinated manner to provide Next Gen NBN services to end users.

* Following the implementation of the Code of Practice for Competition in the Provision of Telecommunication Services 2010 ("Telecom Competition Code 2010") on 21 January 2011, references made in the Guidelines to the previous Telecom Competition Code 2005 are updated.