1. Customised Agreement between Nucleus Connect Pte Ltd and StarHub Ltd

Date of Submission
Master Interconnection Offer Agreement (440.96KB) 16 August 2010
General Service Terms and Conditions (146.96KB)
Service Schedule - Aggregation Ethernet Virtual Connection (AG-EVC) (203.13KB)
Service Schedule - Provider Backbone Ethernet Virtual Connection (PB-EVC) (175.30KB)
Service Schedule - QP-EVPL Service Port (159.31KB)
Service Schedule - IP Multicast Connection (211.96KB)
Service Schedule - E-LAN Service (270.27KB)
Service Schedule - L2 VPN Service (260.07KB)
Service Schedule - L3 VPN Service (267.49KB)
Service Schedule - Residential Per-End-User Connection (186.50KB)
Service Schedule - Non-Residential Per-End-User Connection (265.17KB)
Service Schedule - NBAP Per-End-User Connection (205.94KB)
Service Schedule - Co-location Service (276.80KB)
Service Schedule - Interoperability Testing Service (458.00KB)
Service Schedule - L3 Virtual Routing Domain Setup Service (144.83KB)
Service Schedule - Patching Service (134.31KB)
Supplementary Agreement (22.71KB) 2 September 2010
Service Schedule - Residential Per-End-User Connection (196.21KB)
Supplementary Agreement (23.42KB) 16 November 2012
Service Schedule - QP-EVPL Service Port (167.07KB)
Supplementary Agreement (18.27KB) 7 January 2013
Service Schedule - Residential Per-End-User Connection (156.76KB)
Supplementary Agreement (77.68KB) 20 May 2013
Service Schedule - Residential Per-End-User Connection (101.71KB)
Letter Agreement - Provision of Customised NTE (79.15KB) 12 September 2013
Supplementary Agreement (599.98KB) 11 November 2013
Service Schedule - Non-Residential Per-End-User Connection (23.67KB)
Supplementary Agreement (23.67KB) 6 May 2014
Service Schedule - NBAP Per-End-User Connection (216.84KB)
Supplementary Agreement (189.19KB) 25 August 2014
Service Schedule - L2 VPN Service (262.57KB)
Service Schedule - L3 VPN Service (295.38KB)
Letter Agreement - Pre-installed TP (245.12KB) 23 September 2014
Supplementary Agreement (229.57KB) 28 October 2014
Supplementary Agreement (88.95KB) 4 November 2014
Letter Agreement - Support for IP Precedence (IPP) Bit Settings in IP Packets (72.18KB) 15 December 2014
Supplementary Agreement (81.01KB) 26 December 2014 
Service Schedule - Residential Per-End-User Connection (397.34KB)
Letter Agreement - Non-Residential EUC Promotion (185.17KB) 14 August 2015
Supplementary Agreement (81.69KB) 8 December 2015
Service Schedule - Residential Per-End-User Connection (398.71KB)
Service Schedule - QP-EVPL Service Port (352.23KB)
Service Schedule - IP Multicast Connection (440.62KB)
Supplementary Agreement (82.31KB) 6 May 2016
Service Schedule - Non-Residential Per-End-User Connection (564.90KB)
Letter Agreement - Incentive Scheme for Building and Installing In-building Cabling to Termination Points inside Non-Residential Premises (278.24KB) 26 May 2016
Letter Agreement – SME Tariff Rebate Scheme (1.27MB) 1 March 2021
Letter Agreement – Extension of SME Tariff Rebate Scheme (4 Feb 2021) (397.52KB) 1 March 2021
Letter Agreement – Extension of SME Tariff Rebate Scheme (22 Feb 2021) (278.03KB) 1 March 2021
Supplementary Agreement - Extension of NBAP Connection to Bukom (182.38KB)
5 April 2021
Letter Agreement – 2nd Extension of SME Tariff Rebate Scheme (481.34KB)
4 October 2021

 

2. Customised Agreement between Nucleus Connect Pte Ltd and M1 Net Ltd

Date of Submission
Supplementary Agreement (33.98KB) 17 September 2010
(Annex A) Service Schedule - Residential Per-End-User Connection (194.88KB)
(Annex B) Service Schedule - Non-Residential Per-End-User Connection (204.84KB)
(Annex C) Service Schedule - NBAP Per-End-User Connection (205.70KB)
(Annex D) Service Schedule - L2 VPN Service (259.98KB)
(Annex E ) Service Schedule - L3 VPN Service (266.87KB)
(Annex F) Service Schedule - E-LAN Service (270.32KB)
Supplementary Agreement (78.90KB) 18 October 2013
Service Schedule - Non-Residential Per-End-User Connection (498.93KB)
Supplementary Agreement (188.93KB) 23 February 2015
Service Schedule - L2 VPN Service (606.47KB)
Service Schedule - L3 VPN Service (529.67KB)
Service Schedule - E-LAN Service (529.67KB)
Supplementary Agreement (80.40KB) 3 March 2015
Service Schedule - NBAP Per-End-User Connection (442.74KB)
Supplementary Agreement (86.61KB) 3 March 2015
Supplementary Agreement (91.85KB)  
13 April 2015


General Service Terms and Conditions (483.44KB)
Service Schedule - Non-Residential Per-End-User Connection (486.72KB)
Service Schedule - PB-EVC (368.80KB)
Service Schedule - AG-EVC (393.58KB)
Service Schedule - L2 VPN Service (605.11KB)
Service Schedule - L3 VPN Service (490.32KB)
Service Schedule - E-LAN Service (528.96KB)
Supplementary Agreement (83.18KB) 10 May 2016
Service Schedule - Non-Residential Per-End-User Connection (531.12KB)

 

3. Customised Agreement between Nucleus Connect Pte Ltd and KDDI Singapore Pte Ltd

Date of Submission
Letter Agreement (33.29KB) 14 April 2011
Supplementary Agreement (30.61KB) 7 May 2014

 

4. Customised Agreement between Nucleus Connect Pte Ltd and Verizon Communications Singapore Pte Ltd

Date of Submission
Letter Agreement (32.11KB) 11 May 2011

 

5. Customised Agreement between Nucleus Connect Pte Ltd and Superinternet Access Pte Ltd

Date of Submission
Supplementary Agreement (23.11KB) 12 July 2011
(Annex A) Service Schedule - Residential Per-End-User Connection (196.17KB)
Supplementary Agreement (77.17KB) 18 September 2013
Service Schedule - Non-Residential Per-End-User Connect (495.15KB)
Supplementary Agreement (204.55KB) 5 September 2014
Service Schedule - L2 VPN Service (204.55KB)
Supplementary Agreement (79.95KB)
7 February 2015
Service Schedule - Residential Per-End-User Connection (393.03KB)
Supplementary Agreement (82.40KB)
25 April 2016 
Service Schedule - Non-Residential Per-End-User Connection (499.04KB)

 

6. Customised Agreement between Nucleus Connect Pte Ltd and MyRepublic Pte. Ltd.

Date of Submission
Supplementary Agreement (33.36KB) 2 December 2011
(Annex A) Service Schedule - Residential Per-End-User Connection (166.35KB)
(Annex B) Service Schedule - Non-Residential Per-End-User Connection (190.94KB)
(Annex C) Service Schedule - NBAP Per-End-User Connection (192.38KB)
(Annex D) Service Schedule - L2 VPN Service (261.69KB)
(Annex E) Service Schedule - L3 VPN Service (258.75KB)
(Annex F) Service Schedule - E-LAN Service (262.67KB)
Supplementary Agreement (73.90KB) 15 November 2012
(Annex A) Service Schedule - Residential Per-End-User Connection (541.77KB)
Supplementary Agreement (75.11KB) 13 November 2013
Service Schedule - Non-Residential Per-End-User Connection (497.47KB)

 

7. Customised Agreement between Nucleus Connect Pte Ltd and Singapore Telecommunications Ltd.

Date of Submission
Supplementary Agreement (54.51KB) 22 February 2012
(Annex A) General Service Terms and Conditions (148.41KB)
(Annex B) Service Schedule - Non-Residential Per-End-User Connection (190.30KB)
(Annex C) Service Schedule - Provider Backbone Ethernet Virtual Connection (PB-EVC) (162.25KB)
(Annex D) Service Schedule - Aggregation Ethernet Virtual Connection (AG-EVC) (190.12KB)
(Annex E) Service Schedule - L2 VPN Service (256.29KB)
(Annex F) Service Schedule - L3 VPN Service (249.52KB)
(Annex G) Service Schedule - E-LAN Service (251.96KB)
Supplementary Agreement (117.52KB)  6 January 2014
(Annex A) Service Schedule - L2 VPN Service (716.94KB)
(Annex B) Service Schedule - L3 VPN Service (506.42KB)
Supplementary Agreement (29.27KB)  2 July 2014
Supplementary Agreement (23.52KB)  6 August 2014
Service Schedule - Non-Residential Per-End-User Connection (220.85KB)
Supplementary Agreement (24.18KB)  19 September 2014
Service Schedule - NBAP Connection (180.42KB)
Supplementary Agreement (130.77KB)  13 April 2015
Service Schedule - L2 VPN Service (698.18KB)
Service Schedule - L3 VPN Service (491.15KB)
Service Schedule - E-LAN Service (528.78KB)
Supplementary Agreement (167.83KB)  30 April 2015
Supplementary Agreement (202.82KB)  6 August 2015

 

8. Customised Agreement between Nucleus Connect Pte Ltd and Zone Telecom Pte Ltd. 

Date of Submission 
Supplementary Agreement (74.95KB) 12 September 2013
Service Schedule - Non-Residential Per-End-User Connect (497.30KB)
Supplementary Agreement (81.01KB)
 25 April 2016
Service Schedule - Non-Residential Per-End-User Connection (499.05KB)

 

9. Customised Agreement between Nucleus Connect Pte Ltd and Orange Business Services Singapore Pte Ltd

Date of Submission 
Supplementary Agreement (87.01KB) 28 October 2013

 

10. Customised Agreement between Nucleus Connect Pte Ltd and LGA Telecom Pte Ltd 

Date of Submission 
Supplementary Agreement (75.00KB) 13 November 2013
Service Schedule - Non-Residential Per-End-User Connection (497.30KB)
Supplementary Agreement (82.06KB)
17 March 2016
Service Schedule - Non-Residential Per-End-User Connection (499.05KB)

 

11. Customised Agreement between Nucleus Connect Pte Ltd and 1-Net Singapore Pte Ltd

Date of Submission 
Supplementary Agreement (88.32KB) 23 September 2014

 

12. Customised Agreement between Nucleus Connect Pte Ltd and Tata Communications International Pte Ltd

Date of Submission 
Supplementary Agreement (87.75KB) 5 December 2014

Model Confidentiality Agreement

When a OpCo Qualifying Person and Nucleus Connect Pte Ltd negotiate a Customised Agreement, they must enter into a confidentiality agreement governing the negotiation process. If they fail to agree on a confidentiality agreement within 7 days of the receipt of request for negotiation, both parties must adopt the Model Confidentiality Agreement (MCA) (55.72KB), which has been approved by IDA.

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Last updated on: 06 Oct 2021