Be aware of scammers impersonating as IMDA officers and report any suspicious calls to the police. Please note that IMDA officers will never call you nor request for your personal information. For scam-related advice, please call the Anti-Scam helpline at 1800-722-6688 or go to www.scamalert.sg.

Code of Practice for Competition in the Provision of Telecommunication and Media Services 2022 (Telecom and Media Competition Code)

The Telecom Competition Code is a set of regulations set forth by the IMDA to promote fair competition and ensure a level playing field in the telecommunications industry in Singapore. It outlines the rules and guidelines for telecom operators in areas like market entry, pricing, and interconnection.

Code of Practice for Competition in the Provision of Telecommunication and Media Services 2022 (Telecom and Media Competition Code)

Notices made under the Telecom Competition Code 2012

Notices of Designated Telecommunications Licensees, Designated Business Trust, Designated Trust and Prescribed Transactions Order

Notices made under the Telecom Competition Code 2010

Guidelines

Title

Telecom Competition Guidelines (339.96KB)

These Guidelines set out the framework that IMDA will use to determine whether a licensee has contravened any of the prohibitions contained in Sections 8 and 9 of the Telecom and Media Competition Code.

Reclassification and Exemption Guidelines (249.93KB)

These Guidelines set out the framework that IMDA will use to assess petitions for reclassification of Telecommunication Licensees and requests for exemption under Sub-sections 2.4.2 and 2.7 of the Telecom and Media Competition Code.

Telecom Consolidation and Tender Offer Guidelines (512.20KB)

These Guidelines provide clarifications on the procedures that IMDA will generally use, and the standards that IMDA will generally apply in implementing the Consolidation Review and Tender Offer provisions contained in Section 10 of the Telecom and Media Competition Code.

Contract Period and Early Termination Guidelines (142.08KB)

These Guidelines explain how IMDA will apply Sub-sections 3.2.4 and 3.4.4 of the Telecom and Media Competition Code to early termination of contract periods in relation to End User Service Agreements.

Dispute Resolution Guidelines (119.65KB)

These Guidelines set out the procedures and standards that IMDA will generally apply when resolving disputes under Sub-section 12.5 of the Telecom and Media Competition Code.

*The Guidelines will be progressively updated to reflect the Telecom and Media Competition Code which took effect from 2 May 2022.

LAST UPDATED: 07 NOV 2023