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Regulations and Licensing

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  • Accounting Separation Guidelines
    Standards & Guidelines
    Accounting Separation Guidelines

    This Accounting Separation Framework (ASF) prescribes the minimum requirements necessary to provide a structured regulatory reporting framework.

  • Advisory Guidelines on the Protection of Vulnerable Consumers
    Standards & Guidelines
    Advisory Guidelines on the Protection of Vulnerable Consumers

    These Guidelines serve to better safeguard the interests of vulnerable consumers during face-to-face registrations. These include measures to help telecommunication operators’ frontline staff to identify vulnerable consumers during service sign-up and handle cases of suspected exploitation.

  • Arts Entertainment
    Standards & Guidelines
    Arts Entertainment

    IMDA classifies all Arts Entertainment (AE) including plays, musicals, stand-up comedies, dance performances, art exhibitions including photography exhibitions, performances of music, singing or dancing, and pop/rock concerts.

  • Basic Telecommunications Services QoS Performance for Q1 2020
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2020

    IMDA monitors the quality of infocomm services provided by service providers, from basic telecom to mobile and Internet access services. To find out how service providers are performing, we provide updated Quality of Service (QoS) reports here.

  • Basic Telecommunications Services QoS Performance for Q1 2021
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2021

    IMDA monitors the quality of infocomm services provided by service providers, from basic telecom to mobile and Internet access services. To find out how service providers are performing, we provide updated Quality of Service (QoS) reports here.

  • Basic Telecommunications Services QoS Performance for Q1 2022
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2022

  • Basic Telecommunications Services QoS Performance for Q1 2023
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2023

    Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan – Mar 2023 Quarter

  • Basic Telecommunications Services QoS Performance for Q1 2024
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2024

    Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2024 Quarter

  • Basic Telecommunications Services QoS Performance for Q1 2025
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q1 2025

    Quality of Service (QoS) Standards for Public Basic Telecommunication Services for the Jan - Mar 2025 Quarter

  • Basic Telecommunications Services QoS Performance for Q2 2019
    Standards & Guidelines
    Basic Telecommunications Services QoS Performance for Q2 2019

    IMDA monitors the quality of infocomm services provided by service providers, from basic telecom to mobile and Internet access services. To find out how service providers are performing, we provide updated Quality of Service (QoS) reports here.