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Codes of Practice and Guidelines

last updated 21 February 2017

In discharging its regulatory responsibilities, IMDA has developed a series of guidelines and codes of practices for the infocomm and media sectors.

Codes of Practice

Telecom Competition Code

The Telecom Competition Code is a comprehensive competition management framework that comprises ex-ante obligations and ex-post provisions which the licensees must comply with. The Telecom Competition Code has undergone two rounds of review since its introduction in 2000. The Telecom Competition Code 2012 came into effect on 23 April 2012. In 2014, IDA (now IMDA) conducted a review to streamline Sub-sections 3.2.6.2 and 3.3.7 of the Telecom Competition Code 2012 to align with the Personal Data Protection Act 2012 (PDPA) which came into effect on 2 July 2014, as licensees are required to comply with both the Telecom Competition Code 2012 and the PDPA. The revised Section 3 of the Telecom Competition Code 2012 took effect from 2 July 2014. View Telecom Competition Code.

Telecommunication Cybersecurity Code of Practice

The IMDA has formulated Codes of Practice to enhance the cyber security preparedness for designated licensees. Read more here.

Postal Codes of Practice and Notifications

In order to ensure a level playing field for the postal industry, the Postal Codes of Practice were introduced to address issues such as fair competition, interoperability, and merger and acquisition involving licensees. The list of gazetted notifications pertaining to postal licensees can also be viewed here. View Postal Codes of Practice and Notifications.

Internal Wiring

The Code of Practice defines the exemplary wiring workmanship and practices which the licensed telecommunication wiring contractors and installers are required to comply with. It supports the licensing scheme by ensuring good quality of performance of the telecommunication wiring and better aesthetics of the premises. For more details, click here to download the pdf file.

Code of Practice for Info-communication Facilities in Building

The purpose of the Code of Practice for Info-communication Facilities in Buildings (COPIF) is to ensure that developers and/or owners of buildings and developments provide adequate space and facilities for the deployment and operation of installation and plant; these are equipment used for providing info-communication services to the buildings.  The COPIF also specifies the duties to be observed by developers, building/development owners and telecommunication licensees in relation to the provision, maintenance and utilisation of the relevant space and facilities provided, as directed under COPIF. Since its inception on 1 April 2000, the COPIF has been reviewed and revised when appropriate, to ensure its continued relevance in light of the evolving requirements for info-communication facilities. The latest COPIF 2013 and the COPIF Guidelines will come into effect on 1 May 2013.

Code of Practice for Provision of Premium Rate Services

To protect consumers, IMDA has issued the Code of Practice for Provision of Premium Rate Services (PRS) that sets out the duties to be observed by the PRS providers and their billing network operators when offering their services over the public telecommunication networks. View Code of Practice for Provision of Premium Rate Services.

Next Generation National Broadband Network NetCo Interconnection

On 25 February 2009, IDA (now IMDA) issued a NetCo Interconnection Code in exercise of the powers conferred by section 26(1) (a) to (c), (f) and (g) of the Telecommunications Act (Cap. 323).

Next Generation National Broadband Network OpCo Interconnection

The OpCo Interconnection Code is intended to, inter alia, specify the pricing, terms and conditions of Nucleus Connect Pte Ltd's (Nucleus Connect) services under the Interconnection Offer, and the obligations of both Nucleus Connect and persons requesting such services from Nucleus Connect.

Notice
Code of Practice for Competition in the Provision of Telecommunication Services 2012
Explanatory Memorandum
Consequential Amendments to Codes of Practice Arising From Amendments to the Telecommunications Act (Chapter 323)

Guidelines

Unmanned Aircraft System Guidelines

Users and dealers of unmanned aircraft are reminded of the need to comply with the relevant regulation pertaining to the operation of such equipment and their associated devices. Please refer to the following guidelines for further information.

Accounting Separation Guidelines

This Accounting Separation Framework (ASF) prescribes the minimum requirements necessary to provide a structured regulatory reporting framework. 
Telecoms
Postal

Deployment and Repair of Submarine Cable Systems

IMDA is the lead agency for the facilitation of physical deployment of submarine cable systems landing in Singapore. IMDA aims to provide guidance to interested parties to deploy submarine cable systems into Singapore

Dispute Resolution Guidelines

These Guidelines set out the procedures and standards that IMDA will generally apply when resolving disputes between licensees under Sub-section 11.3 of the Telecom Competition Code 2012.

Guidelines for Service Provisioning over the Next Generation Nationwide Broadband Network

To ensure that Singapore will be able to realise significant economic benefits from the Next Generation Nationwide Broadband Network (Next Gen NBN), IMDA has put in place a multi-layered industry structure, initially consisting of a network company, a number of operating companies and numerous retail service providers. View Guidelines for Service Provisioning over Next Gen NBN Network

Telecom Competition Guidelines

These Guidelines set out the framework that IMDA will use to determine whether a licensee has contravened any of the prohibitions contained in Sections 8 and 9 of the Telecom Competition Code 2012.

Telecom Consolidation and Tender Offer Guidelines

Advisory guidelines (Annex 1Annex 2) Governing Consolidation Review and Tender Offer Process, under Section 10 of the Telecom Competition Code 2012. 

Reclassification and Exemption Guidelines

Reclassification and Exemption Guidelines for Exemption under Sub-sections 2.3 and 2.5 of the Telecom Competition Code 2012.

Contract Period and Early Termination Charges Guidelines

These Guidelines explain how IMDA will apply Sub-section 3.2.3 of the Telecom Competition Code 2012 to early termination charges that are tied to contract periods in relation to End User Service Agreements.

Fixed Number Portability Guidelines

This document describes the technical approach for the deployment of fixed number portability (FNP) service by the facilities based operators offering fixed line level 6 voice service.

** The FNP Guidelines, prepared by the existing fixed telephony service providers using level "6" numbers, describes the current implementation of FNP amongst these operators. Notwithstanding, new FBOs who intend to offer or will be offering fixed telephony service using level "6" numbers, are free to adopt the existing or any other workable alternative solution to implement FNP. Please contact the existing operators (via the contact information on page 4 of the FNP Guidelines) for more information.

TV

1. Free-To-Air TV Programme Code  

This Code applies to programmes on free-to-air TV channels. 

2. Subscription TV Programme Code 

This Code applies to scheduled programmes available on TV channels on a subscription basis. 

3. Niche Services Code 

The Code applies to programmes offered by niche TV licensees, both on a scheduled and on-demand basis. 

4. Video-on-Demand (VOD) Programme Code 

This Code applies to content offered on an on-demand basis. ​​

5. TV Advertising Code 

The Code outlines the general standards to be observed for advertisements shown on all TV broadcast services including free-to-air Television and Subscription Television. 

6. TV Programme Sponsorship Code 

The Code outlines standards for the sponsorship of programmes on TV services.​ 

7. Code of Practice for Television Broadcast Standards 

The Code outlines the technical performance standards to be observed by nationwide TV licensees.​ 

Radio 

8. Free-To-Air Radio Programme Code 

This Code applies to content on free-to-air radio stations. 

9. Radio Advertising & Sponsorship Code 

The Code outlines the guidelines for advertising and sponsorship of programmes on radio. 

Films 

10. Film​ Classification Guidelines​​​ 

The Film Classification Guidelines have been prepared to raise awareness and understanding of the Board of Film Censors (BFC) film classification process. ​The guidelines aim to reflect community standards while ensuring that due consideration are given to the film’s artistic, educational or literary merit. 

11. Guidelines for Publicity Materials​ 

The guidelines aim to reflect community standards while ensuring that due consideration are given to the film's artistic, educational or literary merit. The purpose of classification is to protect the young while allowing greater freedom of choice for adults.​ 

Games 

12. Video Games Classification Guidelines 

The Video Games Classification Guidelines contain information on the criteria that are used to evaluate video games in Singapore, and how rating decisions are made. The Video Games Classification Guidelines also outline the general principles that are taken into account when evaluating a video game. 

13. Guidelines for Promotional and Print Publicity Materials for Video Games 

Guidelines for video game distributors who are promoting their titles via trailers and demo games, as well as print publicity materials that are displayed in public.

14. Remote Gambling Act: Clarifications on the Scope of Social Games 

Clarifications on the scope of the Remote Gambling Act in relation to social games.

Publications and Audio Materials 

15. Content Guidelines for Imported Publications 

These guidelines apply to imported publications such as magazines and books. 

16. Content Guidelines for Local Lifestyle Magazines 

These guidelines serve as a guide to permit holders who are engaged in publishing and distributing lifestyle magazines in Singapore under the Newspaper and Printing Presses Act (NPPA). 

17. Guidelines for Audio Materials​ 

These guidelines apply to audio materials. 

Arts Entertainment 

18. Arts Entertainment Classification Code 

The Arts Entertainment Classification Code aims to reflect community standards while ensuring that due consideration is given to the artistic, educational or literary merit of the arts performance. The purpose of classification is to protect the young while allowing greater freedom of choice for adults.​​​ 

Internet 

19. Internet Code of Practice 

The Internet Code of Practice which falls under the Broadcasting Act (Cap. 28), outlines the content standards for Internet content. 

Audiotext​ 

20. Audiotext Code of Practice 

The Audiotext Code of Practice which falls under the Class Licence scheme, applies to all providers of audiotext services (voice applications which allow users to enter or retrieve information over the phone), including those which offer chatline services. 

Media Market 

21​. Code of Practice for Market Conduct 

The Media Market (Conduct) Code enables and maintains fair market conduct and effective competition in Singapore's media industry, while ensuring the availability of a comprehensive range of quality media services.

22. Guidelines On Maximum Contract Term And Early Termination Charges For Pay TV Services Offered To Consumers

These advisory guidelines are intended to clarify the standards that would be generally applied in assessing whether the pay TV retailers have complied with their obligations set out in paragraph 3.5 (“Prohibition on Excessive Early Termination Liabilities”) of the Code of Practice for Market Conduct.