The Services and Digital Economy Technology Roadmap (SDE TRM) provides a scan on the digital technology landscape over the next 3 to 5 years, identifying the impact of key shifts and technology trends.
Developed in consultation with local and international stakeholders, the roadmap is a component of the Digital Economy Framework for Action, which guides IMDA’s industry development plans and regulatory approaches for the ICM sector.
Envisioning the future of service
Accounting for 72% of Singapore’s GDP and 74% of national employment, Services 4.0 was identified through the SDE TRM as a potential growth engine for Singapore’s digital economy.
Leveraging emerging technologies such as Artificial Intelligence (AI) and Advanced Interfaces, it seeks to enable businesses to capture new opportunities made possible by the need for services that are end-to-end, frictionless, anticipatory, and empathic.
Services 4.0 puts people at its heart, where workers can harness technology to automate repetitive and mundane tasks, and emerging technologies can be applied to high value areas where creativity, analytical thinking, emotional intelligence and innovation are required. Learn more here